Amdocs
Type	Public (NYSE: DOX)
Founded	Missouri (1982)[1]
Headquarters	Chesterfield, Missouri
Key people	Dov Baharav, CEO, President Ron Moskovitz, CFO
Industry	Software, Programming, Telecommunications, CRM
Products	Amdocs 7 Amdocs Billing Amdocs Ensemble Amdocs Self Service Amdocs Ordering Amdocs CRM
Revenue	$2.48 billion USD (2006)
Net income	$401.2 million USD (2006)
Employees	16 000+ (2006)
Website	www.amdocs.com

Amdocs NYSE: DOX, headquarters in St. Louis, Missouri but primarily based in Ra'anana, Israel, is a provider of software and services for billing, CRM and OSS systems. Its clients are primarily focused on the telecommunications, including such "Tier-1" players as Comcast, Cablevision, DirecTV, Jupiter Communications, Cable One, AT&T, Sprint-Nextel, Cingular, Vodafone, T-Mobile and Sensis. Image File history File links Dox_logo1. ... New York Stock Exchange (June 2003) The New York Stock Exchange (NYSE) is one of the largest stock exchanges in the world. ... Official language(s) English Capital Jefferson City Largest city Kansas City Largest metro area St Louis[1] Area  Ranked 21st  - Total 69,709 sq mi (180,693 km²)  - Width 240 miles (385 km)  - Length 300 miles (480 km)  - % water 1. ... Year 1982 (MCMLXXXII) was a common year starting on Friday (link displays the 1982 Gregorian calendar). ... Chesterfield is a city in St. ... Computer software (or simply software) refers to one or more computer programs and data held in the storage of a computer for some purpose. ... Computer programming (often simply programming) is the craft of implementing one or more interrelated abstract algorithms using a particular programming language to produce a concrete computer program. ... Telecommunication involves the transmission of signals over a distance for the purpose of communication. ... Customer relationship management (CRM) is a broad term that covers concepts used by companies to manage their relationships with customers, including the capture, storage and analysis of customer information. ... For the tax agency in the United Kingdom of the same name, see HM Revenue and Customs. ... Image File history File links No higher resolution available. ... ISO 4217 Code USD User(s) the United States, the British Indian Ocean Territory,[1] the British Virgin Islands, East Timor, Ecuador, El Salvador, the Marshall Islands, Micronesia, Palau, Panama, Turks and Caicos Islands, and the insular areas of the United States Inflation 2. ... Net income is equal to the income that a firm has after subtracting costs and expenses from the total revenue. ... Image File history File links No higher resolution available. ... For the album by the Kaiser Chiefs see Employment (album) Employment is a contract between two parties, one being the employer and the other being the employee. ... A website (alternatively, Web site or web site) is a collection of Web pages, images, videos and other digital assets that is hosted on one or several Web server(s), usually accessible via the Internet, cell phone or a LAN. A Web page is a document, typically written in HTML... The New York Stock Exchange (NYSE), nicknamed the Big Board, is a New York City-based stock exchange. ... This article needs additional references or sources for verification. ... Official language(s) English Capital Jefferson City Largest city Kansas City Largest metro area St Louis[1] Area  Ranked 21st  - Total 69,709 sq mi (180,693 km²)  - Width 240 miles (385 km)  - Length 300 miles (480 km)  - % water 1. ... Raanana (Hebrew רַעֲנָנָה; Standard Hebrew ) is a city in the southern Sharon Plain in the Center District of Israel, Israel, 19 km north of Tel Aviv. ... Billing may mean: The process of sending accounts to customers for goods or services is called billing. ... Customer relationship management (CRM) is a broad term that covers concepts used by companies to manage their relationships with customers, including the capture, storage and analysis of customer information. ... Operations Support Systems (also called Operational Support Systems or OSS) are computer systems used by telecommunications service providers. ... Telecommunication involves the transmission of signals over a distance for the purpose of communication. ... AT&T Inc. ... Sprint Nextel Corporation (NYSE: S) is one of the largest telecommunications companies in the world. ... Cingular Wireless is the largest United States mobile phone company, with headquarters in Atlanta, Georgia, United States. ... Vodafone Group Plc is a mobile network operator headquartered in Newbury, Berkshire, England. ... T-Mobile logo T-Mobile is a multinational mobile phone operator. ... Telstra Corporation (ASX: TLS) is an Australian telecommunications company under joint public/private ownership, holding a superdominant position in landline telephone services, large share of mobile phone services, domestic consumer (including dial-up access and broadband cable modem, satellite and ADSL services under the BigPond and Hypermax brands) and business...

The company was originally called "Aurec Group" (the Hebrew word for Artery ("עורק"), which in Hebrew is used to describe a communication channel) and dealt only with directory services, i.e. Yellow Pages. They now provide application suites for CRM, sales, and billing operations for telecommunication service providers. Amdocs still provides publishing software for creating print and online directories. The company also offers outsourced customer service and data center operations. For the use in computing, see Yellow Pages (computing). ... This article or section does not cite any references or sources. ... A data center is a facility used for housing a large amount of electronic equipment, typically computers and communications equipment. ...

Amdocs claims to be the largest billing systems software and services provider in the world.^{[citation needed]}; in the USA, they provide billing and directory assistance for 90% of the phone companies.^{[citation needed]}

In the early 2000's, Amdocs branched out into the financial services industry with the Dutch bank ABN AMRO, its first major non-telco customer. Amdocs also has its own consulting division called the Amdocs Consulting Division with offices all over the world.

As of 2002, Dov Baharav replaced Avi Naor, as Amdocs' CEO. 2002 is a common year starting on Tuesday of the Gregorian calendar. ... Chief Executive Officer (CEO) is the job of having the ultimate executive responsibility or authority within an organization or corporation. ...

Amdocs has development centres in many countries, including Israel, India, the USA, Cyprus, and Brazil; the most recently opened one is in India, Amdocs India or Development Center India, DVCI, the latest development centre of Amdocs, set up in Pune, India in 2004. Worldwide personnel number about 16,000. , Pune (Marathi: पुणे; pronunciation: ) is a city located in the western Indian state of Maharashtra. ...

Amdocs' main products are centered around Integrated Customer Management (ICM); the components include a complete product and service suite. Other products include CRM systems (such as Clarify, including ClearSales), Amdocs 7, Self Service, Ensemble, Enabler, and Cramer OSS Suite.

Amdocs is divided into different groups:

1. PBG Group - (Product Business Group) divided into product business units: OSS, Revenue Management, Customer Management, and Advertising, Content and Entertainment.

2. Delivery Group - in charge of customizing and delivering the Amdocs products to its customers,

Acquisitions

Amdocs purchased DST Innovis, a vendor providing end-to-end customer care and billing for broadband, cable, and satellite operators.

Amdocs purchased Qpass, a Seattle-based company that provides market-leading solutions to accelerate growth of digital commerce by enabling the marketing and merchandising of digital goods and services and by facilitating multi-party value chain business relationships. The acquisition cost Amdocs a reported US$275 million. Qpass is a technology company that specialises in providing the infrastructure for electronic payments. ...

In October 2001, Amdocs purchased the Clarify CRM system from Nortel Networks. [2] CRM may stand for: In information technology Customer Relationship Management CIDOC Conceptual Reference Model Compensating Resource Manager Clean Room Model, reverse engineering and recreating of a design without infringing copyrights and trade secrets, see Clean room design Cluster Resources Manager CRM114, a spam filter Communication Resource Manager, part of the...

In August 2006, Amdocs purchased Cramer Systems, a Bath, UK based company that provides market-leading OSS (Operations Support Systems) solutions to telecom operators. The acquisition was reported at US$375 million. This complements Amdocs' leading capabilities in BSS and allowed it to become one of very few companies claiming to offer a complete BSS/OSS product suite. Cramer Systems, combined with existing Amdocs OSS software groups, is now the OSS Division. Oss is a municipality and a city in the southern Netherlands, in the province of North Brabant. ... Block Started by Symbol (BSS) was a pseudo-op in UA-SAP (United Aircraft Symbolic Assembly Program), the assembler developed in the mid-1950s for the IBM 704 by Roy Nutt, Walter Ramshaw, and others at United Aircraft Corporation. ...

In November of 2006, Amdocs purchased Moria, a small Canadian software firm, known for its innovation in the field of account billing services.

In January 2007, Amdocs purchased SigValue, an Israeli based vendor of prepaid billing systems for mobile operators based in low cost markets, which have been growing rapidly.

External link

• Amdocs homepage

References

1. ^ [1]