The main activity of BH Telecom Sarajevo includes provision of telecommunication services on the local, state and international levels, in the following fields:

• fixed telephony,
• mobile telephony,
• Internet service (BIHNET),
• data transmission (BIHPAK).

The General Directorate of the company has been located in Sarajevo. The seven regional/cantonal BH Telecom Sarajevo directorates have been located on the territory of the Federation of Bosnia and Herzegovina, having their main offices in Sarajevo, Tuzla, Zenica, Mostar, Bihać, Travnik and Goražde. The company has also included the eighth big organizational unit - Telecom Inženjering, with its main office in Sarajevo.

On the day of 31 December, 2003, the company had 3.016 employees.

The company has been significantly characterized by: a low level of debt, a developed technological infrastructure in all networks and own human and professional potentials.

Users of services of either fixed or mobile network of BH Telecom Sarajevo have been enabled to have a high quality telephony in local, toll and international traffic.

At the end of 2003, BH Telecom Sarajevo had 454 installed switches (98 HOSTs and 356 Remote Units, with totally 648.527 installed connections), having 86,3% digitalization. Transmission system of the company had 100% digitalization.

IN node was put into operation in 2003, allowing provision of new services to users.

Extending its GSM system and increasing the number of base stations in 2003, BH Telecom Sarajevo provided its users with better coverage of the BiH territory with GSM signal, and with even better quality of services than before. (Totally 346 BSs installed).

BH Telecom Sarajevo enabled its BIHNET users to have access to Internet via public switched telephone network, leased lines and ADSL access. In 2003 the company began with a major introduction of broadband technology, so, accordingly, ADSL service was at disposal to users in FBIH.