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The Better Business Bureau (BBB), founded in 1912, is an organization based in the United States, Canada and Puerto Rico. The BBB states its purpose is to act as a mutually trusted intermediary between consumers and businesses to resolve disputes, to facilitate communication, and to provide information on ethical business practices. Its website lists BBB's core services as: Image File history File links BBB.png Better Business Bureau logo Source: [1] File history Legend: (cur) = this is the current file, (del) = delete this old version, (rev) = revert to this old version. ...
1912 (MCMXII) was a leap year starting on Monday in the Gregorian calendar (or a leap year starting on Tuesday in the 13-day-slower Julian calendar). ...
A website (alternatively, Web site or web site) is a collection of Web pages, images, videos and other digital assets that is hosted on one or several Web server(s), usually accessible via the Internet, cell phone or a LAN. A Web page is a document, typically written in HTML...
1912 (MCMXII) was a leap year starting on Monday in the Gregorian calendar (or a leap year starting on Tuesday in the 13-day-slower Julian calendar). ...
- Business Reliability Reports
- Dispute Resolution
- Truth-in-Advertising
- Consumer and Business Education
- Charity Review
History BBB's inception has been credited to the court case initiated by the government against a number of firms, including the Coca-Cola Company, in 1906, after the Pure Food and Drug Act had been become law. The trial found the legal charges to be unfounded, and as a result Samuel Candler Dobbs, sales manager of Coca-Cola and later its president, took up the cause of truth in advertising. The Coca-Cola Companys headquarters in Atlanta, GA. The Coca-Cola Company (NYSE: KO) is an international beverage and food manufacturer whose headquarters are in Atlanta, Georgia, in the United States of America. ...
1906 (MCMVI) was a common year starting on Monday (see link for calendar). ...
This is an article about the United States Food and Drug Act; for the Canadian version see Food and Drugs Act. ...
Samuel C. Dobbs (Samuel Candler Dobbs), president [1] and chairman of The Coca-Cola Company, from 1919 to 1922. ...
Truth in Advertising is a 1997 EP by Negativland. ...
In 1909, Dobbs became president of the Associated Advertising Clubs of America, now the American Advertising Federation (AAF), and began to make speeches on the subject. In 1911, he was involved in the adoption of the “Ten Commandments of Advertising", one of the first codes of advertising developed by groups of advertising firms and individual businesses. Similar organizations in succeeding decades, such as the National Better Business Commission, Inc. of the Associated Advertising Clubs of the World (1921), and the National Association of Better Business Bureaus, Inc. (1933) merged to become the Association of Better Business Bureaus, Inc in 1946 . In 1970 it was merged into the Council of Better Business Bureaus. Year 1909 (MCMIX) was a common year starting on Friday (link will display full calendar) of the Gregorian calendar (or a common year starting on Thursday of the 13-day-slower Julian calendar). ...
The American Advertising Federation (AAF), headquartered in Washington, D.C., is a trade association that represents 50,000 professionals in the advertising industry. ...
Year 1911 (MCMXI) was a common year starting on Sunday (link will display the full calendar) of the Gregorian calendar (or a common year starting on Saturday of the 13-day-slower Julian calendar). ...
Year 1921 (MCMXXI) was a common year starting on Saturday (link will display the full calendar). ...
Year 1946 (MCMXLVI) was a common year starting on Tuesday (link will display full 1946 calendar) of the Gregorian calendar. ...
Year 1970 ([[Rf 1970 == January 1 - The Unix epoch begins at 00:00:00 UTC January 2 - The last studio performance of The Beatles oman numerals|MCMLXX]]) was a common year starting on Thursday (link shows full calendar) of the Gregorian calendar. ...
The Better Business Bureau name and torch logo are federally registered trademarks. Use of the logo is limited to the Accredited Business Identification (ABIP) logo for printed materials and is not for online use. Online use accredited businesses must join the BBBOnline Security Seal program. This article is about portable open fires. ...
For other uses, see Logo (disambiguation). ...
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Dispute Resolution Companies that are invited to join the BBB as accredited busineses are required to pay annual dues and to meet and maintain requirements of accreditation. Businesses who agree to the BBB dispute resolution procedures may identify themselves as accredited. If accredited busineses fail to meet these standards, their accreditation will be revoked.
Dispute resolution procedures are regulated by the Council of the Better Business Bureaus. All BBBs are required to be members of this council; there is no independent Better Business Bureau. At a local level, the bureaus are governed by a board of directors. Though all bureaus are regulated by the Council, the Council is controlled by local BBB representation.
Complaints about the practice of professions like medicine, law and accounting are not handled by the BBB and are referred to agencies regulating those professions.
Consumer and business education
Video Series The video arm of the BBB develops video content, online resources, and educational tools for consumers. It was established in 1995 by Platypus Productions, Inc. The BBB Video Series (BBBVS) produces video programs based on the list of inquiries and complaints compiled by the BBB each year. BBBVS consults with national organizations and interviews industry experts during the production of each program to verify that the information is current and accurate.
Charity review The BBB reviews local and national charities, through local BBBs and the BBB Wise Giving Alliance. Their goal is to help donors make good decisions about charitable giving and to foster the public's trust in philanthropy. The BBB Wise Giving Alliance (WGA) ia a nonprofit charity watchdog which formed in 2001 through the merging of the National Charities Information Bureau and the Council of Better Business Bureaus Foundation. The WGA released the Standards for Charitable Accountability in 2003. The New York BBB has a listing of over 800 local New York charities that can be accessed through the Online Giving Guide. Year 2001 (MMI) was a common year starting on Monday (link displays the 2001 Gregorian calendar). ...
Year 2003 (MMIII) was a common year starting on Wednesday of the Gregorian calendar. ...
Criticisms The BBB has been said to be less effective in complaint resolution than governmental consumer protection agencies. As it is not a government agency, its capabilities are confined to reporting bad, or allegedly bad, business practices to the public and the proper authorities.
Other criticisms against the BBB include the fact that its revenue comes from accredited businesses, raising the question about its partiality on handling disputes and complaints when the BBB may jeopardize it's own funding.[1][2] This effect can become more pronounced when the member is a larger retailer, such as BestBuy.
Allegedly, certain BBBs have been accused of not checking the validity of some consumers' complaints, which is commonly known as a breach of duty and in these particular cases, a duty assumed by the BBB. Consumers who may feel slighted by a business can file a report with the BBB. If a business resolves the problem with a consumer but doesn't go through the BBB, the BBB lists the complaint as "unanswered" on the company's report possibly affecting consumer confidence in that company.
Another point worth noting is that when a party making a complaint to the better business bureau does not find satisfaction through bbb efforts, such as a "stalled" process, and proceeds with an action in small claims court, the better business bureau removes the complaint from the business's complaint history. Thus such an incident does not show on record with the better business bureau going forward.
The BBB does not list itself as a client. You cannot make a complaint against the BBB on its own website.
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