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Business Process Mapping refers to activities involved in defining exactly what a business entity does, who is responsible, to what standard a process should be completed and how the success of a business process can be determined. Once this is done, there can be no uncertainty as to the requirements of every internal business process. A business process illustration is produced. The first step in gaining control over an organization is to know and understand the basic processes (Deming, 1982; Juran, 1988; Taylor, 1911). In order that business processes can be improved they must first be illustrated. ...

ISO 9001 requires a business entity to follow a process approach when managing its business, and to this end creating business process maps will assist. The entity can then work towards ensuring its processes are effective (the right process is followed the first time), and efficient (continually improved to ensure processes use the least amount of resources). ISO 9000 specifies requirements for a Quality Management System overseeing the production of a product or service. ...

Early history

The first structured method for documenting process flow, the flow process chart, was introduced by Frank Gilbreth to members of ASME in 1921 as the presentation “Process Charts—First Steps in Finding the One Best Way”. Gilbreth's tools quickly found their way into industrial engineering curricula. In the early 1930s, an industrial engineer, Allan H. Mogensen began training business people in the use of some of the tools of industrial engineering at his Work Simplification Conferences in Lake Placid, New York. A 1944 graduate of Mogensen's class, Art Spinanger, took the tools back to Procter and Gamble where he developed their Deliberate Methods Change Program. Another 1944 graduate, Ben S. Graham, Director of Formcraft Engineering at Standard Register Corporation, adapted the flow process chart to information processing with his development of the multi-flow process chart to displays multiple documents and their relationships. In 1947, ASME adopted a symbol set derived from Gilbreth's original work as the ASME Standard for Process Charts. A simple flowchart for what to do if a lamp doesnt work A flowchart (also spelled flow-chart and flow chart) is a schematic representation of an algorithm or a process. ... Frank Bunker Gilbreth (July 7, 1868-June 14, 1924), born in Fairfield, Maine, was a proponent of Taylorism and a pioneer of time-motion studies. ... The American Society of Mechanical Engineers (ASME) is a professional body, specifically an engineering society, focused on mechanical engineering. ... Year 1921 (MCMXXI) was a common year starting on Saturday (link will display the full calendar). ... This article needs additional references or sources to facilitate its verification. ... Face The 1930s (years from 1930–1939) were described as an abrupt shift to more radical and conservative lifestyles, as countries were struggling to find a solution to the Great Depression, also known in Europe as the World Depression. ... Lake Placid is a village of 2,638 in the Adirondack Mountains in Essex County, New York, near the center of the Town of North Elba and named after an adjacent lake. ... “NY” redirects here. ... Procter & Gamble Co. ... Benjamin S. Graham, Sr. ... Year 1947 (MCMXLVII) was a common year starting on Wednesday (link will display full 1947 calendar) of the Gregorian calendar. ...

See also

• Business process modeling
• IDEF
• SADT
• Ethnography
• Workflow
• Organizational studies
• Systems engineering

It has been suggested that this article or section be merged with Process Modeling. ... The family of ICAM Definition Languages, short IDEF, were initiated in the 1970s and finished being developed in the 1980s. ... SADT (Structured Analysis and Design Technique) is a Software Engineering technique for describing systems as a hierarchy of functions SADT uses two types of diagrams: activity models and data models. ... Ethnography (from the Greek ethnos = people and graphein = writing) refers to the genre of writing that presents varying degrees of qualitative and quantitative descriptions of human social phenomena, based on fieldwork. ... A workflow is a reliably repeatable pattern of activity enabled by a systematic organization of resources, defined roles and mass, energy and information flows, into a work process that can be documented and learned. ... Organizational studies, organizational behaviour, and organizational theory are related terms for the academic study of organizations, examining them using the methods of economics, sociology, political science, anthropology, and psychology. ... Systems engineering techniques are used in complex projects: from spacecrafts to chip design, from robotics to creating large software products to building bridges, Systems engineering uses a host of tools that include modeling & simulation, requirements analysis, and scheduling to manage complexity Systems Engineering (SE) is an interdisciplinary approach and means...

References

Deming, D.E. (1982), Out of the Crisis, Cambridge University Press, Cambridge

Juran, J.M. (1988), Juran on Planning for Quality, Free Press, New York, NY

Taylor, F.W. (1911), The Principles of Scientific Management, Harper and Bros., New York, NY

For an example see

Sousa, G.W.L., Van Aken, E.M., Groesbeck, R.L. (2002), "Applying an enterprise engineering approach to engineering work: a focus on business process modelling", Engineering Management Journal, Vol. 14 No.3, pp.15-24.