Convergys Corporation
Type	Public (NYSE: CVG)
Founded	Cincinnati (1989)
Headquarters	Cincinnati, Ohio, United States
Key people	James F. Orr, Chairman and CEO David F. Dougherty, President and COO Earl C. Shanks, CFO
Industry	Call Center Outsourcing
Products	Infinys [1]
Website	http://www.convergys.com

Convergys (NYSE: CVG) is a multi-national corporation that provides outsourced billing, customer care, employee care, and transaction management software. Most of its clients are companies in the communications, financial services, technology, and employee-care market. A public company is a company owned by the public rather than by relatively few individuals. ... The New York Stock Exchange (NYSE), nicknamed the Big Board, is a New York City-based stock exchange. ... Nickname: The Queen City Location in Hamilton County, Ohio, USA Coordinates: Country United States State Ohio County Hamilton Founded 1788 Incorporated 1819 Mayor Mark L. Mallory (D) Area    - City 206. ... 1989 (MCMLXXXIX) was a common year starting on Sunday of the Gregorian calendar. ... Nickname: The Queen City Location in Hamilton County, Ohio, USA Coordinates: Country United States State Ohio County Hamilton Founded 1788 Incorporated 1819 Mayor Mark L. Mallory (D) Area    - City 206. ... Official language(s) None Capital Columbus Largest city Columbus Largest metro area Cleveland Area  Ranked 34th  - Total 44,825 sq mi (116,096 km²)  - Width 220 miles (355 km)  - Length 220 miles (355 km)  - % water 8. ... A call centre (Commonwealth English) or call center (AmE) is a centralized office of a company that answers incoming telephone calls from customers(often for the purposes of product support) , or that makes outgoing telephone calls to customers (telemarketing). ... Outsourcing entered the business lexicon in the 1980s and often refers to the delegation of non-core operations from internal production to an external entity specializing in the management of that operation. ... A website (or Web site) is a collection of web pages, typically common to a particular domain name or subdomain on the World Wide Web on the Internet. ... The New York Stock Exchange (NYSE), nicknamed the Big Board, is a New York City-based stock exchange. ... A corporation is a legal person which, while being composed of natural persons, exists completely separately from them. ... Outsourcing (or contracting out) is often defined as the delegation of non-core operations or jobs from internal production within a business to an external entity (such as a subcontractor) that specializes in that operation. ...

The company grew from Cincinnati Bell Information Systems and MATRIXX, both subsidiaries of Cincinnati Bell, and AT&T Solutions Customer Care (formerly AT&T American Transtech), which was sold to Cincinnati Bell in 1998; an IPO in 1998 made it a fully independent company. Since then, Convergys has acquired numerous companies and expanded its business to employ over 60,000 people in 40 countries around the world. Its headquarters is in Cincinnati, Ohio. Cincinnati Bell is the dominant telephone company for Cincinnati, Ohio and its nearby suburbs in Ohio, Indiana and Kentucky. ... In business, a subsidiary is a company controlled by another company or corporation. ... Wikipedia does not yet have an article with this exact name. ... A takeover in business refers to one company (the acquirer, or bidder) purchasing another (the target). ... Nickname: The Queen City Location in Hamilton County, Ohio, USA Coordinates: Country United States State Ohio County Hamilton Founded 1788 Incorporated 1819 Mayor Mark L. Mallory (D) Area    - City 206. ...

Most recently the company has employed a strategy of diversification to offset its significantly declining market share in telecom billing.

Locations

Convergys has offices in every region of the world^[2], in particular in the United States^[3], India, China, Canada, Hungary, England, Malaysia, Singapore,Australia, and the Philippines. Motto: (French for God and my right) Anthem: God Save the King/Queen Capital London Largest city London Official language(s) English (de facto) Unification    - by Athelstan AD 927  Area    - Total 130,395 km² (1st in UK)   50,346 sq mi  Population    - 2005 est. ...

Executive Committee

• James F. Orr, Chairman and CEO
• Thomas A. Cruz, Jr., Senior Vice President, Human Resources and Administration
• David F. Dougherty, President and Chief Operating Officer
• William H. Hawkins II, Senior Vice President, General Counsel and Secretary
• Earl Shanks, Chief Financial Officer

Markets

• Mobile phone - Sprint Nextel
• Cable/Broadband/Satellite - DirecTV
• Wireline
• Financial Services
• Technology
• Retail and e-Commerce
• Healthcare/Pharmaceutical
• Human Resources Business Process Outsourcing (HR BPO)
• Direct Response
• Customer service for courier service

Sprint Nextel Corporation (NYSE: S) is one of the largest telecommunications companies in the world. ... 6 or 15cm outside diameter, oil-cooled cables, traversing the Grand Coulee Dam throughout. ... Broadband in telecommunications is a term which refers to a signaling method which includes or handles a relatively wide range of frequencies which may be divided into channels or frequency bins. ... MILSTAR:A communication satellite A satellite is any object that orbits another object (which is known as its primary). ... A standard DirecTV satellite dish with 1 LNB on a roof DirecTV (trademarked as DIRECTV) is a direct broadcast satellite (DBS) service based in El Segundo, California, USA, that transmits digital satellite television and audio to households in the United States and Latin America except for Mexico. ... This article refers to metallic wire. ... To meet Wikipedias quality standards, this article may require cleanup. ... By the mid 20th century humans had achieved a level of technological mastery sufficient to leave the surface of the planet for the first time and explore space. ... Health care or healthcare is one of the worlds largest and fastest growing professions. ... Pharmacology (in Greek: pharmacon is drug, and logos is science) is the study of how chemical substances interfere with living systems. ...

Recognition and Awards

Convergys has been recognized with multiple awards in 2005-2006^[4].

External links

• Convergys - Official Site
• Convergys Portal - Convergys HR Direct

References