Dell Inc

Type	Public NASDAQ: DELL
Founded	Austin, Texas (1984) (as PC's Limited)
Location	Round Rock, Texas, United States
Key people	Michael Dell, Founder & Chairman Kevin Rollins, President & CEO
Industry	Computer hardware
Products	Desktops Servers Laptops Peripherals Printers
Revenue	$55.908 Billion USD (2006)
Net Income	$3.572 Billion USD (2006
Employees	65,200
Website	www.dell.com

Dell Inc. (NASDAQ: DELL) (SEHK: 4331), a United States-based computer hardware company, develops, manufactures, supports and markets a wide range of personal computers, servers, data storage devices, network switches, personal digital assistants (PDAs), software, peripherals and more. It employs more than 63,700 people worldwide as of 2006. According to the Forbes 500 2005 list, Dell ranks as the 28th-largest company in the United States by revenue. In 2005, Fortune magazine ranked Dell as No. 1 on its annual list of the most-admired companies in the United States, displacing Wal-Mart, which had held the top spot for the previous two years and which fell to No. 4. Dell Inc. has its corporate headquarters in Round Rock, Texas in the United States. Image File history File links Dell_logo. ... A public company is a company owned by the public rather than by a relatively few individuals. ... NASDAQ (originally an acronym for National Association of Securities Dealers Automated Quotations ) is a U.S. electronic stock exchange. ... Nickname: Live Music Capital of the World, ATX Official website: www. ... 1984 (MCMLXXXIV) was a leap year starting on Sunday of the Gregorian calendar. ... The Round Rock Round Rock is a city located in the U.S. state of Texas within the Austin–Round Rock metropolitan area and Williamson County. ... Courtesy of Dell Inc. ... Kevin B. Rollins is the president and CEO of Dell Computers INC. Prior to becoming CEO in July 2004, Mr. ... Chief Executive Officer (CEO) is the job of having the ultimate executive responsibility or authority within an organization or corporation. ... Computer hardware is the physical part of a computer, including the digital circuitry, as distinguished from the computer software that executes within the hardware. ... Desktop computer with several common peripherals (Monitor, keyboard, mouse, speakers, microphone and a printer) A desktop computer is an independent personal computer that is made especially for use on a desk in an office or home. ... In information technology, a server is a computer system that provides services to other computing systems—called clients—over a network. ... Laptop with touchpad. ... For an account of the words periphery and peripheral as they are used in biology, sociology, politics, computer hardware, and other fields, see the periphery disambiguation page. ... A printer can be: Someone who operates a printing press, and prints books. ... Revenue is a US business term for the amount of money that a company can receive from its activities, mostly from sales of products and/or services to customers. ... Image File history File links Green_Arrow_Up. ... This article is about general United States currency. ... 2006 (MMVI) is a common year starting on Sunday of the Gregorian calendar. ... Net income is equal to the income that a firm has after subtracting costs and expenses from the total revenue. ... Image File history File links Green_Arrow_Up. ... This article is about general United States currency. ... 2006 (MMVI) is a common year starting on Sunday of the Gregorian calendar. ... Employment is a contract between two parties, one being the employer and the other being the employee. ... The front page of the English Wikipedia Website. ... NASDAQ (originally an acronym for National Association of Securities Dealers Automated Quotations ) is a U.S. electronic stock exchange. ... The Hong Kong Stock Exchange (Chinese: 香港交易所, also 港交所; abbreviated as SEHK and HKSE; HKEx: 0388) is the stock exchange of Hong Kong. ... Computer hardware is the physical part of a computer, including the digital circuitry, as distinguished from the computer software that executes within the hardware. ... In information technology, a server is a computer system that provides services to other computing systems—called clients—over a network. ... In computing, a data storage device—as the name implies—is a device for storing data. ... A modular network switch with 3 network modules (a total of 24 Ethernet and 14 Fast Ethernet ports) and one power supply. ... palmOne Tungsten T5 Personal digital assistants (also called PDAs) are handheld devices that were originally designed as personal organizers, but became much more versatile over the years. ... A screenshot of computer software in action. ... A peripheral is a type of computer hardware that is added to a host computer in order to expand its abilities. ... 2006 is a common year starting on Sunday of the Gregorian calendar. ... The Forbes 500 is an annual listing of the top 500 American companies produced by Forbes Magazine. ... Categories: Magazines stubs | Time Warner subsidiaries | Business magazines ... Wal-Mart Stores, Inc. ... The Round Rock Round Rock is a city located in the U.S. state of Texas within the Austin–Round Rock metropolitan area and Williamson County. ...

History

Michael Dell, the founder and chairman of Dell.

Michael Dell, while still a student at the University of Texas at Austin, founded the company as "PC's [sic] Limited" with just $1000, in his room at Jester Center in 1984 to sell IBM-compatible computers built from stock components. He founded the company on the principle that by selling personal computer systems directly to customers, PC's Limited could best understand their needs and provide the most effective computing solutions to meet those needs. Download high resolution version (800x992, 58 KB)Michael Dell Source: USC This work is copyrighted. ... Download high resolution version (800x992, 58 KB)Michael Dell Source: USC This work is copyrighted. ... Courtesy of Dell Inc. ... Courtesy of Dell Inc. ... The University of Texas at Austin, often called UT or Texas, is the flagship institution of the University of Texas System. ... Jester Center or Jester Dormitory is a residence hall at The University of Texas at Austin, built in 1969. ... 1984 (MCMLXXXIV) was a leap year starting on Sunday of the Gregorian calendar. ... International Business Machines Corporation (IBM, or colloquially, Big Blue; NYSE: IBM) is a computer technology firm headquartered in Armonk, NY, USA. The company, which was founded in 1888 and incorporated June 15, 1911, manufactures and sells computer hardware, software, infrastructure services, hosting services, and consulting services. ...

In 1985, the company produced the first computer of its own design (the "Turbo PC"), which contained an Intel 8088-compatible processor running at a speed of 8 MHz. It advertised the systems in national computer magazines for sale directly to consumers, and custom-assembled each ordered unit according to a selection of options. This offered buyers prices lower than those of retail brands, but with greater convenience than assembling the components themselves. Although not the first company to use this model, PC's Limited became one of the first to succeed with it. Michael Dell dropped out of school to run the business full-time. The company grossed more than $6 million in its first year. This article is about the year. ... An Intel 8088 microprocessor The Intel 8088 is an Intel microprocessor based on the 8086, with 16-bit registers and an 8-bit external data bus. ... A business model (also called a business design) is the mechanism by which a business intends to generate revenue and profits. ... Wall Street, Manhattan In economics, business refers to the social science of managing people to organize and maintain collective productivity toward accomplishing particular creative and productive goals. ... The difference between turnover and the cost of making a product or providing a service, before taking into account overheads, salaries and wages, and interest payments. ...

In 1987, PC's Limited set up its first on-site-service programs in order to compensate for the lack of local retailers prepared to act as service centers. Also in 1987, the company set up its first operations in the United Kingdom, eleven more international operations followed within the next four years. In 1988, Dell's market capitalization grew by $30 million to $80 million on its initial public offering day. The company changed its name to "Dell Computer Corporation" in 1988. 1987 (MCMLXXXVII) was a common year starting on Thursday of the Gregorian calendar. ... 1988 (MCMLXXXVIII) was a leap year starting on Friday of the Gregorian calendar. ... In financial markets, an initial public offering (IPO) is the first sale of a companys common shares to public investors, any other issuance by the company being called a Secondary Market Offering. ... A corporation is a legal person that exists quite separately from the natural persons who work with and for it. ...

In 1990, Dell Computer tried selling its products indirectly through warehouse clubs and computer superstores, but met with little success, and the company re-focused on its more successful direct-to-consumer sales model. In 1992, Fortune magazine included Dell Computer Corporation in its list of the world's 500 largest companies. In 1999 Dell overtook Compaq to become the largest seller of personal computers in the United States of America. To recognize the company's expansion beyond computers, the stockholders approved changing the company name to "Dell Inc." at the annual company meeting in 2003. In March 2004 Dell attempted to expand by tapping into the multimedia and home entertainment markets with the introduction of televisions, handhelds, and digital jukeboxes. Dell has also produced Dell-brand printers for home and small-office use. On December 22, 2004, the company announced that it would build a new assembly plant near Winston-Salem, North Carolina; the city and county provided Dell with $37.2 million in incentive packages; the state provided approximately $250 million in incentives and tax breaks. This article is about the year. ... 1992 (MCMXCII) was a leap year starting on Wednesday. ... The 2004 Fortune 500 issue The magazine Fortune was founded by Time Magazine co-founder Henry Luce in 1930 at the outset of the Great Depression. ... The Fortune Global 500 is a ranking of the top 500 corporations as measured by revenue. ... 1999 (MCMXCIX) was a common year starting on Friday, and was designated the International Year of Older Persons by the United Nations. ... Compaq was a personal computer company founded in 1982 by Rod Canion, Jim Harris and Bill Murto. ... 2003 (MMIII) was a common year starting on Wednesday of the Gregorian calendar. ... 2004 : January - February - March - April - May - June - July - August - September - October - November - December Deaths • 08 Abu Abbas • 20 Queen Juliana • 28 Peter Ustinov • 30 Alistair Cooke More March 2004 deaths Ongoing events EU Enlargement Exploration of Mars: Rovers Haiti Rebellion Israeli-Palestinian conflict Occupation of Iraq Same-sex marriage in... For other uses, see Jukebox (disambiguation) A jukebox is a partially automated music-playing device, usually a coin-operated machine, that can play specially selected songs from self-contained media. ... December 22 is the 356th day of the year (357th in leap years) in the Gregorian Calendar. ... 2004 (MMIV) was a leap year starting on Thursday of the Gregorian calendar. ... To meet Wikipedias quality standards, this article or section may require cleanup. ...

Dell received a 100% rating in the third (2004) Corporate Equality Index released by the Human Rights Campaign group to evaluate gender-preference practices of commercial bodies in the United States of America. HRC logo The Human Rights Campaign (HRC) is one of the largest lesbian, gay, bisexual, and transgender (LGBT) equal rights organization in the United States. ...

In January 2005 the share of sales coming from international markets increased, as revealed in the company's press releases for the first two quarters of its fiscal 2005 year. In November 2005, BusinessWeek magazine published an article titled "It's Bad to Worse at Dell" about shortfalls in projected earnings and sales, with a worse-than-predicted third-quarter financial performance - a bad omen for a company that routinely underestimated its earnings. Dell acknowledged that faulty capacitors on the motherboards of the Optiplex GX270 and GX280 had already cost the company $300 million. Chief Executive Officer (CEO) Kevin Rollins attributed the bad performance partially to Dell's focus on low-end PCs. 2005 : January - February - March - April - May - June - July - August - September - October - November - December- → Deaths in January • 29 Ephraim Kishon • 25 Philip Johnson • 23 Johnny Carson • 22 Parveen Babi • 20 Jan Nowak-Jeziorański • 17 Virginia Mayo • 17 Zhao Ziyang • 15 Ruth Warrick • 14 Rudolph Moshammer Recent deaths Ongoing events • Tsunami relief... 2005 (MMV) was a common year starting on Saturday of the Gregorian calendar. ... Ongoing events • Abramoff-Reed gambling scandal • Al Jazeera bombing memo • Avian influenza (H5N1) outbreak • Black sites scandal • Conservative leadership race (UK) • Fuel prices • Irans nuclear program • Jilin chemical plant explosions • Kashmir earthquake • Malawi food crisis • Malaysian prisoner abuse scandal • New Delhi bombings investigation • Niger food crisis • North Indian cyclone... Sony Playstation motherboard A motherboard, also known as main board, logic board or system board, is the central or primary circuit board making up a complex electronic system, such as a computer. ... A chief executive officer (CEO) or chief executive is the highest-ranking corporate officer or executive officer of a corporation, company, or agency. ... Kevin B. Rollins is the president and CEO of Dell Computers INC. Prior to becoming CEO in July 2004, Mr. ...

In February 2005, Dell appeared in first place in a ranking of the "Most Admired Companies" published by Fortune magazine. 2005 : January - February - March - April - May - June - July - August - September - October - November - December- → Ongoing events • Iraqi legislative election • Bill C-38 (Canada gay marriage) • Tsunami relief Upcoming events • March 11: Red Nose Day 2005 in the UK. Deaths in February • 26 – Jef Raskin • 25 – Hugh Nibley • 25 – Peter Benenson • 21... The 2004 Fortune 500 issue The magazine Fortune was founded by Time Magazine co-founder Henry Luce in 1930 at the outset of the Great Depression. ...

In October 2005, Dell filed a lawsuit in a Paris court to sue Menorca-based independent website designer Paul Dell for engaging in “parasitism and unfair competition”. This is related to his company website 'DellWebsites' [1]. Critics have argued that Dell's "hounding" of Paul Dell is entirely unjustified, considering that his business is only related by his family name [2]. A 'Help Paul Dell' [3] campaign has since been started by friends and fellow webdesigners. The case continues. 2005 : January - February - March - April - May - June - July - August - September - October - November - December- → Deaths in October 28: Richard Smalley 26: Emil Kyulev 24: José Azcona del Hoyo 24: Rosa Parks 23: Stella Obasanjo 22: Liam Lawlor 22: Shirley Horn 20: Endon Mahmood 17: Ba Jin 10: Milton Obote 7: Charles...

On 23 March 2006, Dell officially purchased the computer hardware manufacturer Alienware. Despite this acquisition, Alienware will still operate on its own under its current management. However, because of this acquisition, Alienware expects to benefit from Dell's efficient manufacturing system, since executives of Alienware have consistently stated that build-times have swelled to up to a month.^[1] March 23 is the 82nd day of the year in the Gregorian Calendar (83rd in Leap years). ... To meet Wikipedias quality standards, this article or section may require cleanup. ...

Products

A Dell Optiplex desktop computer.

A Dell Inspiron consumer laptop PC.

Image File history File links Dell_computer. ... Image File history File links Dell_computer. ... Image File history File links Inspn_8500. ... Image File history File links Inspn_8500. ...

Scope and brands

The corporation markets specific brand names to different consumer segments. It typically sells the OptiPlex, Latitude, and Precision names to medium-sized and large business customers, where the company's advertising emphasizes long life-cycles, reliability and serviceability. The Dimension, Inspiron, and XPS brands have an orientation towards consumers, students, and small home office environments, emphasizing value, performance and expandability. Dell recently re-introduced the Dell XPS brand to target the lucrative gaming market. Dell XPS desktop systems use silver rather than the black cases found on newer Dell PCs. Dell has also expanded into non-computer products, including the Dell Digital Jukebox ("Dell DJ") (a portable digital audio player), USB keydrives, LCD televisions, Windows Mobile-powered PDAs, and printers. Market segmentation is the process in marketing of grouping a market (i. ... Wall Street, Manhattan In economics, business refers to the social science of managing people to organize and maintain collective productivity toward accomplishing particular creative and productive goals. ... Most new technologies follow a similar technology lifecycle. ... The modern concept of Small Office and Home Office or SoHo, or Small or Home Office deals with the category of business which can be from 1 to 10 workers. ... It has been suggested that Dell XPS 4 be merged into this article or section. ... This article needs a complete rewrite for the reasons listed on the talk page. ... It has been suggested that Dell XPS 4 be merged into this article or section. ... This article needs to be updated. ... A hard-drive-based player (Apple iPod) An MP3 CD player (Philips Expanium) A flash-based player (iBox Mediaman) A digital audio player (DAP) is a device that stores, organizes and plays digital music files. ... A USB keydrive, shown with a US quarter coin for scale. ... Liquid crystal display television (LCD TV) is, as indicated by its name, a television using LCD technology (generally TFT), as opposed to cathode ray or plasma for its visual output. ... Windows Mobile is a compact operating system combined with a suite of basic applications for mobile devices based on the Microsoft Win32 API. Devices which run Windows Mobile include Pocket PCs, Smartphones, and Portable Media Centers. ... A printer can be: Someone who operates a printing press, and prints books. ...

Dell uses several brand-names for its product ranges, including:

• OptiPlex for office desktop computer systems
• Dimension for consumer Desktop computer systems
• Latitude for commercially-focused laptops
• Inspiron for consumer laptops
• Precision for workstation systems and high-performance laptops
• PowerEdge for larger corporate servers
• PowerVault for direct-attach and some network-attached storage (NAS)
• Dell EMC for storage area networks
• XPS for enthusiast/high-performance systems
• Axim for PDAs utilizing Microsoft's Windows Mobile
• Dell Digital Jukebox (DJ) MP3 Players
• Dell LCD/ plasma TVs and projectors for HDTV and monitor use
• Dell on call - extended support services (mainly for the removal of spyware and of viruses)

Dell currently ships Microsoft Windows XP as the operating system of choice for most of its new computers, but it also offers Red Hat and SUSE for servers. Dell also sells "bare-bones" computers without any pre-installed software (the N series) - at significantly lower prices. Due to Dell's licensing contracts with Microsoft, customers can obtain such systems only upon request, and Dell has to ship them with a FreeDOS disk included in the box and issue a so-called Windows refund or a merchandise credit after sale of the system at the "regular" retail price. The OptiPlexTM line of desktops from Dell is targeted at the corporate, government and education markets. ... Desktop computer with several common peripherals (Monitor, keyboard, mouse, speakers, microphone and a printer) A desktop computer is an independent personal computer that is made especially for use on a desk in an office or home. ... The Dell Dimension is a home Desktop computer series made by Dell Incorporated. ... Desktop computer with several common peripherals (Monitor, keyboard, mouse, speakers, microphone and a printer) A desktop computer is an independent personal computer that is made especially for use on a desk in an office or home. ... Dell Computers Latitude laptop brand is specifically targeted at the commercial market (as opposed to the Dell Inspiron aimed at the consumer market). ... an Acer Laptop with touchpad A laptop computer (also known as notebook computer) is a small mobile personal computer, usually weighing from 1 to 3 kilograms (2 to 7 pounds). ... Dell Computers Inspiron laptop brand is a range of computers targeted at the consumer market (as opposed to the Latitude range aimed at the commercial market). ... an Acer Laptop with touchpad A laptop computer (also known as notebook computer) is a small mobile personal computer, usually weighing from 1 to 3 kilograms (2 to 7 pounds). ... Dell Precision products include Workstations and mobile workstations (high-performance laptops). ... SGI O2 Workstation A computer workstation, often colloquially referred to as workstation, is a high-end general-purpose microcomputer designed to be used by one person at a time and which offers higher performance than normally found in a personal computer, especially with respect to graphics, processing power and the... an Acer Laptop with touchpad A laptop computer (also known as notebook computer) is a small mobile personal computer, usually weighing from 1 to 3 kilograms (2 to 7 pounds). ... PowerEdge is the name given to all of the servers produced by Dell, Inc. ... In information technology, a server is a computer system that provides services to other computing systems—called clients—over a network. ... Dell PowerVault products include disk enclosures, disk arrays, tape drives, autoloaders, tape librarys, Network attached storage and Storage area networks. ... To meet Wikipedias quality standards, this article or section may require cleanup. ... Network-attached storage (NAS) A term used to refer to storage elements that connect to a network and provide file access services to computer systems. ... The Dell/EMC brand is reserved for products that result from the Dell - EMC Corporation partnership. ... To meet Wikipedias quality standards, this article or section may require cleanup. ... It has been suggested that Dell XPS 4 be merged into this article or section. ... The Axim Family of personal digital assistants is Dells line of Windows Mobile-powered Pocket PC Devices. ... palmOne Tungsten T5 Personal digital assistants (also called PDAs) are handheld devices that were originally designed as personal organizers, but became much more versatile over the years. ... Microsoft Corporation (NASDAQ: MSFT, SEHK: 4338) is an international computer technology corporation with 2005 global annual sales of close to $40 billion USD and about 64,000 employees in 85 countries and regions which develops, manufactures, licenses, and supports a wide range of software products for computing devices. ... Windows Mobile is a compact operating system combined with a suite of basic applications for mobile devices based on the Microsoft Win32 API. Devices which run Windows Mobile include Pocket PCs, Smartphones, and Portable Media Centers. ... This article needs to be updated. ... A digital audio player (DAP) is a device that stores, organizes and plays digital music files. ... LCD redirects here. ... A plasma display is an emissive flat panel display where light is created by phosphors excited by a plasma discharge between two flat panels of glass. ... A video projector takes a video signal and projects the corresponding image on a projection screen using a lens system. ... High-definition television (HDTV) means broadcast of television signals with a higher resolution than traditional formats (NTSC, SECAM, PAL) allow. ... Nineteen inch (48 cm) CRT computer monitor A computer display, monitor or screen is a computer peripheral device capable of showing characters and/or still or moving images generated by a computer and processed by a graphics card. ... This article or section contains information that has not been verified and thus might not be reliable. ... Malicious websites may attempt to install spyware on readers computers. ... In computer security technology, a virus is a self-replicating/self-reproducing-automation program that spreads by inserting copies of itself into other executable code or documents. ... A typical Windows XP desktop. ... An operating system is a special computer program that manages the relationship between application software, the wide variety of hardware that makes up a computer system, and the user of the system. ... Red Hat Linux was one of the most popular Linux distributions, assembled by Red Hat. ... SUSE (properly pronounced , but often pronounced /suzi/) is a major retail Linux distribution, produced in Germany. ... The n Series is a Dell product line that does not ship with a pre-installed version of Microsoft Windows. ... FreeDOS is an effort to create a free DOS operating system which is compatible with MS-DOS applications and drivers, yet have some features that are missing in MS-DOS. The software is currently in beta status, but the release of the first official version - FreeDOS 1. ...

On Dell's Windows machines the manufacturer bundles a large quantity of software. Some have accused Dell of shipping spyware, specifically Myway Search Assistant and claim that its technical support team have instructions not to support its de-installation. Although the Dell support forum provides instructions for removing this software, they seem extremely complicated. One cannot uninstall the software using the Microsoft Windows "Add/Remove Programs" utility. Malicious websites may attempt to install spyware on readers computers. ... Technical support (also tech support) is a range of services providing assistance with computer hardware, software, or other electronic or mechanical goods. ...

Dell openly supported offering Apple Computer's new Intel version of its Mac OS X operating system, but to this point Apple has stated the OS will only run on Macintosh machines, and will not agree to licensing Mac OS X to Dell. Apple Computer, Inc. ... Intel Corporation (NASDAQ: INTC, SEHK: 4335), founded in 1968 as Integrated Electronics Corporation, is a U.S.-based multinational corporation that is best known for designing and manufacturing microprocessors and specialized integrated circuits. ... This article or section does not cite its references or sources. ... The first Macintosh computer, introduced in 1984, upgraded to a 512K Fat Mac. The Macintosh, or Mac, line of personal computers is designed, developed, manufactured, and marketed by Apple Computer. ...

Manufacturing

Dell has a general policy of manufacturing its products close to their customers.^{[citation needed]} The assembly of desktop computers for the North American market takes place at Dell plants in Austin, Texas and in Winston-Salem, North Carolina, with servers built in Nashville, Tennessee. Dell, Inc.assembles computers for Europe in Ireland. Nickname: Live Music Capital of the World, ATX Official website: www. ... To meet Wikipedias quality standards, this article or section may require cleanup. ... Nickname: Music City Official website: http://www. ...

Dell's large assembly plant in Penang, Malaysia assembles 95% of Dell laptops; the remaining percentage comes from Ireland. Dell plans to consolidate the manufacturing in Malaysia in 2007 and has also decided to enlarge its plant in Malaysia^{[citation needed]}. For additional quality, Dell routes these computers through U.S. 'fulfillment centers' in the United States of America.

Support

In an effort to improve support and reduce long wait-times, Dell has opened a pilot-project of Dell-owned/operated technical support operating out of Edmonton, Alberta. Supporting both Dell and non-Dell hardware and software, this site has quickly begun taking over from outsourced call centers. As of 2006 Dell Inc. has started to divert some of its support work to another Canadian office in Ottawa, Ontario. Dell International Services functions as a support division of Dell. Template:Hide = Motto: Template:Unhide = Industry Integrity Progress Established: Fort Edmonton: 1795 Town: 1892 City: 1904 Area: 683. ... 2006 is a common year starting on Sunday of the Gregorian calendar. ... This article is about the capital city of Canada. ... Dell International Services is the support and services division of Dell Inc. ...

In October 2005, Dell International Services opened its Customer Call Center Operations in Manila, Philippines. The spoken accent of operators emerged as a customer-service issue. Some people believe that a Filipino accent more closely resembles an American accent than the accent used in India. 2005 : January - February - March - April - May - June - July - August - September - October - November - December- → Deaths in October 28: Richard Smalley 26: Emil Kyulev 24: José Azcona del Hoyo 24: Rosa Parks 23: Stella Obasanjo 22: Liam Lawlor 22: Shirley Horn 20: Endon Mahmood 17: Ba Jin 10: Milton Obote 7: Charles... Dell International Services is the support and services division of Dell Inc. ... This article needs to be cleaned up to conform to a higher standard of quality. ... A call centre (Commonwealth English) or call center (AmE) is a centralized office of a company that answers incoming telephone calls from customers(often for the purposes of product support) , or that makes outgoing telephone calls to customers (telemarketing). ... Manila (Tagalog: Maynila) is the capital of the Philippines. ... Note: This page contains IPA phonetic symbols in Unicode. ...

Dell has operated a domestic call center in Twin Falls, Idaho since 2002. Motto: People Serving People Nickname: {{{nickname}}} Map Political Statistics Founded 1904 Incorporated 1904 Twin Falls County Mayor Lance W. Clow Geographic Statistics Area  - Total  - Land  - Water 31. ... For the Cusco album, see 2002 (album). ...

Business model

Dell sells all its products both to consumers and corporate customers, using a direct-sales model via the Internet and the telephone network. Dell also showcases its consumer-oriented products at kiosks in major shopping malls. Dell maintains a negative cash conversion cycle through use of this model. The Internet has significantly enhanced Dell’s business model, making it easier for customers to contact Dell directly. Other computer manufacturers, including Gateway and Compaq, have adapted this same business model. The telephone or phone (Greek: tele = far away and phone = voice) is a telecommunications device which is used to transmit and receive sound (most commonly voice and speech) across distance. ... The Mall of America in Bloomington, Minnesota — the third-largest in the world. ... Cash conversion cycle, also known as asset conversion cycle, net operating cycle or just cash cycle, is a ratio used in the financial analysis of a business. ... To meet Wikipedias quality standards, this article or section may require cleanup. ... Compaq was a personal computer company founded in 1982 by Rod Canion, Jim Harris and Bill Murto. ...

Organization

A Board of Directors of nine people runs the company. Both Michael Dell, the founder of the company, and Kevin Rollins, the CEO, serve on the board. Other board members include Donald Carty, William Gary, Judy Lewent, Klaus Luft, Alex Mandl, Michael A. Miles and Sam Nunn. Shareholders elect the nine board members at meetings, and those board members who do not get a majority of votes must submit a resignation to the board, which will subsequently choose whether or not to accept the resignation. The board of directors usually sets up five committees which have oversight over specific matters. These committees include the Audit Committee, which handles accounting issues, including auditing and reporting; the Compensation Committee, which approves compensation for the CEO and other employees of the company; the Finance Committee, which handles financial matters such as proposing mergers and acquisitions; the Governance and Nominating Committee, which handles various corporate matters including nomination of the board; and the Antitrust Compliance Committee, which attempts to prevent company practices from violating antitrust laws. Courtesy of Dell Inc. ... Kevin B. Rollins is the president and CEO of Dell Computers INC. Prior to becoming CEO in July 2004, Mr. ... Donald J. Carty (born 1946) was the Chairman and CEO of AMR Corporation, the parent company of American Airlines, from 1998 to 2003. ... Judy Lewent is the current EVP and CFO of Merck. ... Sam Nunn Samuel Augustus Nunn (born September 8, 1938) is co-chairman and chief executive officer of the NTI (Nuclear Threat Initiative), a charitable organization working to reduce the global threats from nuclear, biological and chemical weapons. ... A shareholder or stockholder is an individual or company (including a corporation) that legally owns one or more shares of stock in a joint stock company. ... Meetings are sometimes held around conference tables. ... A resignation occurs when a person holding a position gained by election or appointment steps down. ... Finance addresses the ways in which individuals, business entities and other organizations allocate and use monetary resources over time. ... Antitrust or competition laws are laws which seek to promote economic and business competition by prohibiting anti-competitive behavior and unfair business practices. ...

The corporate structure and management of Dell extends beyond the board of directors. The Dell Global Executive Management Committee sets the strategic direction for how the corporation keeps customers at the forefront, from designing and manufacturing computer systems to offering products that meet customers' requirements to providing the sufficient service and support. Dell has regional senior vice presidents for countries other than the United States, including Paul Bell for EMEA and Stephen J. Felice for Asia/Japan. Other officers include Martin Garvin, senior vice president for worldwide procurement, and Susan E. Sheskey, vice president and chief information officer. Europe, the Middle East and Africa, usually abbreviated to EMEA, is a regional designation used for government and business purposes. ... Asia is the largest and most populous region or continent depending on the definition. ... Susan E. Sheskey is vice president and chief information officer for Dell Inc. ... The Chief Information Officer or CIO is a job title for a manager responsible for information technology within an organization, such as a listed company or an educational institution. ...

Marketing

Dell advertisements have appeared in several types of media including television, the Internet, magazines, catalogs and in newspapers. Dell constantly lowers product prices at all times of the year, offering free bonus products (such as Dell printers) and free shipping to encourage more sales. Generally speaking, advertising is the paid promotion of goods, services, companies and ideas by an identified sponsor. ... This article is about the magazine as a published medium. ... There are various forms of catalog or catalogue, each organized registers of some set of objects. ...

A popular television and print ad campaign in the USA in the early 2000s featured the actor Ben Curtis playing the part of "Steven", a lightly mischievous blond-haired kid who came to the assistance of bereft computer purchasers. Each television advertisement usually ended with Steven's catch-phrase: "Dude, you're gettin' a Dell!". Dell fired Curtis shortly after his arrest for marijuana possession outside Central Park, New York in 2003, however, they deny that the firing resulted from his arrest, stating that the "Steven" ads had run for three years and characterizing them as "stale". A Dell ad featuring Ben Curtis For other people named Ben Curtis, see Benjamin Curtis. ... Species Cannabis indica Cannabis ruderalis Cannabis sativa Cannabis is a genus of flowering plant that includes one or more species. ... A Central Park landscape Central Park (, ) is a large public, urban park (843 acres or 3. ... Official language(s) None, English de facto Capital Albany Largest city New York City Area  - Total  - Width  - Length  - % water  - Latitude  - Longitude Ranked 27th 141,205 km² 455 km 530 km 13. ...

A subsequent advertising campaign featured interns at Dell headquarters. In North America, an intern is one who works in a temporary position with an emphasis on education rather than merely employment, making it similar in some respects to an apprenticeship. ...

Competition

Dell's major competitors include Hewlett-Packard/Compaq, Packard Bell, Sun Microsystems, Gateway/Emachines, Lenovo, Sony, and Toshiba. Enthusiast market competition takes place with Alienware (now a Dell division), Falcon Northwest, Voodoo PC, WidowPC, and other manufacturers. In 2004, Dell had a 17.9% share of the worldwide personal-computer market, compared to HP with 15.8%. By leveraging its business model, Dell attempts to undercut competitors and offer consumers a more attractive choice of personal computers and other equipment. In August 2003, Dell lowered product prices by 22% in an attempt to generate more sales, however this disappointed shareholders, sending Dell shares down by 2% in late Wall-Street trading amid fears of a sector-wide slump. The Hewlett-Packard Company (NYSE: HPQ), commonly known as HP, is a very large, global company headquartered in Palo Alto, California, United States. ... Compaq was a personal computer company founded in 1982 by Rod Canion, Jim Harris and Bill Murto. ... Current corporate logo Packard Bell (PB) was an American radio manufacturer, founded in 1933, in Los Angeles, that later became a defense contractor and manufacturer of other consumer electronics, such as television sets. ... Sun Microsystems, Inc. ... To meet Wikipedias quality standards, this article or section may require cleanup. ... eMachines was a maker of low-cost home PCs based in Irvine, California. ... Lenovo Group Limited, formerly known as Legend Group Limited, is the largest personal computer manufacturer in the Peoples Republic of China, and as of 2004 is the eighth largest in the world. ... Sony ) is an international leading manufacturer of audio, video, communications, and information technology products for the consumer and professional market. ... Toshiba Corporation (東芝, Tōshiba) (TYO: 6502) is a Japanese high technology electrical and electronics manufacturing firm, headquartered in Tokyo, Japan. ... To meet Wikipedias quality standards, this article or section may require cleanup. ... Falcon Northwest is a personal computer manufacturing company located in Medford, Oregon, USA which was founded in 1992 by its current President Kelt Reeves. ... VoodooPC is a privately-held personal computer manufacturer based in Calgary, Alberta, Canada founded in 1991. ... WidowPC, Inc. ...

Criticism

Dell has a policy of only selling computers with Intel processors, and does not offer AMD-based systems. Commentators have speculated that Dell may have signed an exclusive arrangement with Intel, possibly in return for discount prices or for advertising incentives. Dell's major competitors offer a choice of either AMD or Intel processors. This has cost Dell some sales of higher-end desktop systems, especially in the content-creation field, where benchmarks show AMD processors function better for most render-intensive 64-bit applications. Intel Corporation (NASDAQ: INTC, SEHK: 4335), founded in 1968 as Integrated Electronics Corporation, is a U.S.-based multinational corporation that is best known for designing and manufacturing microprocessors and specialized integrated circuits. ... Advanced Micro Devices, Inc. ... Desktop computer with several common peripherals (Monitor, keyboard, mouse, speakers, microphone and a printer) A desktop computer is an independent personal computer that is made especially for use on a desk in an office or home. ... Rendering is the process of generating an image from a model, by means of a software program. ... In computing, a 64-bit component is one in which data are processed or stored in 64-bit units (words). ...

However, Dell's purchase of Alienware (March 2006) has prompted speculation as to the company's interest in AMD processors. This move may, according to analysts^{[citation needed]}, reflect Dell's changing interests in the PC market. However, neither Dell nor Alienware has commented on the matter.

Dell laptops, notably the 5100 series, also have the tendency to overheat and shut down. Without issuing a formal recall or overtly recognizing the problem, Dell has quietly started replacing systems for some affected customers.

A proportion of Dell's Optiplex GX270 and GX280 desktop models suffer from failures due to the fitting of an incorrectly specified capacitor on the system board during manufacturing. Whilst Dell does not seem to advertise the fact, customers with large numbers of affected units can have Dell pro-actively replace affected motherboards free-of-charge under its capacitor-management program, although this usually happens once a failed machine has brought the problem to light.

Some Dell batteries have caused concern about safety in the past and battery recalls have taken place. The most noticeable of these recalls started in December 2005 and affects systems from all three of Dell's notebook lines with batteries manufactured between October 5, 2004 and October 13, 2005. October 5 is the 278th day of the year (279th in Leap years). ... October 13 is the 286th day of the year (287th in leap years). ...

In 2005, two class-action lawsuits accused Dell of marketing with bait-and-switch tactics and of conspiring with its financial unit to offer zero-percent financing, only to revoke the offer after the return period had expired. A bait and switch is a form of fraud in which the fraudster lures in customers by advertising a good at an unprofitably low price, then reveals to potential customers that the advertised good is not available but that a substitute good is. ...

See also

• Dell monitors

To meet Wikipedias quality standards, this article or section may require cleanup. ...

References

• Michael Dell, Catherine Fredman, Direct From Dell, ISBN 0887309143
• Andy Serwer, (Nov. 28, 2005). Dell's Midlife Crisis, Fortune, pages. 63–66.
• | Dell as the seventh-most-admired computer company. | #8 overall.Fortune Most Admired Companies 2006
• Dell Ottawa references. | CNWGroup news website. |Dell official website. | Ottawa Business Journal.
• BBC News, 21st August 2003, Dell makes grab for market share
• USA Today, 20th January 2001, Dell business model turns to muscle as rivals struggle

Courtesy of Dell Inc. ... The 2004 Fortune 500 issue The magazine Fortune was founded by Time Magazine co-founder Henry Luce in 1930 at the outset of the Great Depression. ... The 2004 Fortune 500 issue The magazine Fortune was founded by Time Magazine co-founder Henry Luce in 1930 at the outset of the Great Depression. ... The current BBC News logo BBC News and Current Affairs (sometimes abbreviated BBC NCA) is a major arm of the BBC responsible for the corporations newsgathering and production of news programmes on BBC television, radio and online. ... USA Today is a national American newspaper published by the Gannett Corporation. ...

Specific references

1. ^ Lee, Louise, "Dell Goes High-end and Hip", BusinessWeek, March 23, 2006.

External links

• Dell Computer Website
• Yahoo! — Yahoo: Dell Inc. Company Profile
• Dell's most recent conference call transcripts
• Dell Newsgroups
• Dell product recalls