Field Service Management (FSM), also known as Field Force Automation (FFA), is an attempt to optimize processes and information needed by companies who send technicians or staff "into the field" (or out of the office.) It most commonly refers to companies who need to manage installs, service or repairs of systems or equipment. Industries include: Break and Fix, HVAC, Network Installations, Security Systems, Construction Contractors, Medical Equipment

Field Service Management involves a combination of some or all of the following: CRM applications, work order management, dispatch, wireless technology, and historical customer service data. Field service software combines many of these functions into one unified solution. The software may also utilize databases containing details on customer premise equipment, access requirements, and parts inventory. Many Field Service Management solutions integrate with other software such as accounting programs like QuickBooks, MYOB, Pronto etc. This article or section does not cite any references or sources. ...

Field service management creates a mobile system that connects the field worker with the backend. In turn, this type of software improves field worker productivity, enhances customer service, automates paper processes, assists with regulatory compliance, reduces human error, inventory turnover etc^[1].

Field Service Management Software is often referred to as:

• Service Management Software
• CMMS Computerized Maintenance Management System
• Work Order Software
• Service Order Software
• Scheduling or Dispatch Software
• Expanded CRM
• Mini ERP
• Workforce management

References

1. ^ FSM Success Stories

See also

• Computer-assisted dispatch
• CMMS
• Workforce management
• Strategic Service Management

The CAD system of a fire department on a busy day. ... Computerized Maintenance Management System (CMMS) is also known as Enterprise Asset Management. ... Human resources has at least two meanings depending on context. ... // Strategic Service Management, SSM, is a new customer commitment-centric business strategy that optimizes a company’s service business processes through a single, integrated view of post-sale service operations, by taking into consideration the planning and forecasting of service resources, and the strategy and management of customer commitments, service...

External links

• Mobile Resource Management and Beyond
• A Day in the Life of a Field Service Worker
• Mobile resource management: One route to increased operator profits
• Consider different resources when a creating mobile field program
• Community site for field service managers
• Service Management Software