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Computer, Telephony and Electronics Glossary and Dictionary (654 words) |
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eurovoice - CTI Glossary (0 words) |
 | A term originally used to mean the provision of spoken information over the telephone (from 'audio text'), but now more commonly used to refer to the provision of passive or interactive voice services over premium rate telephone lines. |
 | Term used to describe the line condition when the called party's telephone is already in use. |
 | Computer Telephony Integration - the linking of computer systems to telephone switches to provide advanced features such as power dialling, the automatic routing of incoming calls to an appropriate employee, or to automatically display caller's account details on an agent's terminal before the call is answered. |