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KLM UK Passenger Opinions about KLM UK standards (3136 words) |
 | KLM refused to accept any responsibility for the queue (despite allowing only a 50-minute connection time, and they must know that the passport queue is long at 8am on a Monday morning, with all the inbound US flights having just arrived) I eventually rescheduled the meeting and went on Easyjet from Newcastle for £48. |
| KLM staff at Amsterdam were appallingly unhelpful, saying we'd have to pay for hotel accommodation and it wasn't their fault. |
| If airlines like KLM have to scale back to save, at least they should also look at getting the best quality possible for their food&beverage spend - as it is, KLM's catering company seems to be delivering substandard food to the airline to serve up to less-than-impressed customers. |
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