The Malcolm Baldrige National Quality Award is given by the United States National Institute of Standards and Technology. It was established by the Malcolm Baldrige National Quality Improvement Act of 1987 - Public Law 100-107 and named for Malcolm Baldrige, who served as United States Secretary of Commerce during the Reagan administration from 1981 until his 1987 death in a rodeo accident. The program aims to reward quality in the business, health care, education, and nonprofit sectors and was inspired by the ideas of Total Quality Management or TQM. This is the only quality award that is actually awarded by the President of the United States. This award and the Ron Brown Award are the two U.S. presidential awards given to corporations. NIST logo The National Institute of Standards and Technology (NIST, formerly known as The National Bureau of Standards) is a non-regulatory agency of the United States Department of Commerce’s Technology Administration. ... Malcolm Baldrige Howard Malcolm Mac Baldrige (October 4, 1922 – July 25, 1987) was the 26th United States Secretary of Commerce. ... The office of the U.S. Secretary of Commerce in the mid-20th century. ... Ronald Wilson Reagan (February 6, 1911 - June 5, 2004) was the 40th President of the United States (1981–1989) and the 33rd Governor of California (1967–1975). ... Year 1981 (MCMLXXXI) was a common year starting on Thursday (link displays the 1981 Gregorian calendar). ... Year 1987 (MCMLXXXVII) was a common year starting on Thursday (link displays 1987 Gregorian calendar). ... It has been suggested that History of rodeo be merged into this article or section. ... Total Quality Management (TQM) is a management strategy aimed at embedding awareness of quality in all organizational processes. ... The presidential seal is a well-known symbol of the presidency. ... The Ron Brown Award for Corporate Leadership is a U.S. presidential honor to recognize companies for the exemplary quality of their relationships with employees and communities. It is presented to companies that have demonstrated a deep commitment to innovative initiatives that not only empower employees and communities but also...

The original stated purpose of the award were to

• promote quality awareness
• recognizing quality achievements of the US companies
• publicise successful quality strategies

The current award criteria are stated to have three important roles in strengthening US competitiveness:

• To help improve organizational performance practices, capabilities and results
• To facilitate communication and sharing of the best practice information among US organizations of all types
• To serve as a working tool for understanding and managing performance and for guiding planning and opportunities for learning

The criteria are designed to help organizations use an aligned approach to organizational performance management that results in: Best Practice is a management idea which asserts that there is a technique, method, process, activity, incentive or reward that is more effective at delivering a particular outcome than any other technique, method, process, etc. ...

• Delivery of ever-improving value to customers, contributing to market success
• Improvement in overall organizational effectiveness and capabilities
• Organizational and personal learning

The seven categories of the criteria are:

1. Leadership
2. Strategic Planning
3. Customer & Market Focus
4. Measurement, Analysis and Knowledge Management
5. Workforce Focus
6. Process Management
7. Results

The basic criteria for the award are found at the Baldrige Program Web Site where they provide free downloads as follows:

• Criteria for Performance Excellence
• Education Criteria for Performance Excellence
• Healthcare Criteria for Performance Excellence

Malcolm Baldrige National Quality Award Winners

2006 MESA Products, Inc. Tulsa, Okla. (small business)

Premier Inc. San Diego, Calif. (service)

North Mississippi Medical Center Tupelo, Miss. (health care)

2005 Sunny Fresh Foods, Inc. Monticello, Minn. (manufacturing)

DynMcDermott Petroleum Operations New Orleans, La. (service)

Park Place Lexus Plano, Texas (small business)

Richland College Dallas, Texas (education)

Jenks Public Schools Jenks, Okla. (education)

Bronson Methodist Hospital Kalamazoo, Mich. (health care)

2004 The Bama Companies Tulsa, Okla. (manufacturing)

Texas Nameplate Company, Inc. Dallas, Texas (small business)

Kenneth W. Monfort College of Business Greeley, Colo. (education)

Robert Wood Johnson University Hospital Hamilton Hamilton, N.J. (health care)

2003 Medrad, Inc. Indianola, Pa. (manufacturing)

Boeing Aerospace Support St. Louis, Mo. (service)

Caterpillar Financial Services Corp. Nashville, Tenn. (service)

Stoner Inc. Quarryville, Pa. (small business)

Community Consolidated School District 15 Palatine, Ill. (education)

Baptist Hospital, Inc. Pensacola, Fla. (health care)

Saint Luke’s Hospital of Kansas City Kansas City, Mo. (health care)

2002 Motorola Inc. Commercial, Government and Industrial Solutions Sector Schaumburg, Ill. (manufacturing)

Branch-Smith Printing Division Fort Worth, Texas (small business)

SSM Health Care St. Louis, Mo. (health care)

2001 Clarke American Checks, Incorporated San Antonio, Texas (manufacturing)

Pal’s Sudden Service Kingsport, Tenn. (small business)

Chugach School District Anchorage, Alaska (education)

Pearl River School District Pearl River, N.Y. (education)

University of Wisconsin-Stout Menomonie, Wis. (education)

2000 Dana Corp.-Spicer Driveshaft Division Toledo, Ohio (manufacturing)

KARLEE Company, Inc. Garland, Texas (manufacturing)

Operations Management International, Inc. Greenwood Village, Colo. (service)

Los Alamos National Bank Los Alamos, N.M. (small business)

1999 STMicroelectronics, Inc.-Region Americas Carrollton, Texas (manufacturing)

BI Performance Services Minneapolis, Minn. (service)

The Ritz-Carlton Hotel Company, L.L.C. Atlanta, Ga. (service)

Sunny Fresh Foods Monticello, Minn. (small business)

1998 Boeing Airlift and Tanker Programs Long Beach, Calif. (manufacturing)

Solar Turbines Inc. San Diego, Calif. (manufacturing)

Texas Nameplate Company Inc. Dallas, Texas (small business)

1997 3M Dental Products Division St. Paul, Minn. (manufacturing)

Solectron Corp. Milpitas, Calif. (manufacturing)

Merrill Lynch Credit Corp. Jacksonville, Fla. (service)

Xerox Business Services Rochester, NY (service)

1996 ADAC Laboratories Milpitas, Calif. (manufacturing)

Dana Commercial Credit Corp. Toledo, Ohio (service)

Custom Research Inc. Minneapolis, Minn. (small business)

Trident Precision Manufacturing Inc. Webster, NY (small business)

1995 Armstrong World Industries’ Building Products Operation Lancaster, Pa.(manufacturing)

Corning Telecommunications Products Division Corning, NY (manufacturing)

1994 AT&T Consumer Communications Services Basking Ridge, N.J. (service)

GTE Directories Corp. Dallas/Ft. Worth, Texas (service)

Wainwright Industries Inc. St. Peters, Mo. (small business)

1993 Eastman Chemical Co. Kingsport, Tenn. (manufacturing)

Ames Rubber Corp. Hamburg, NJ (small business)

1992 AT&T Network Systems Group/Transmission Systems Business Unit Morristown, NJ (manufacturing)

Texas Instruments Inc. Defense Systems & Electronics Group Dallas, Texas (manufacturing)

AT&T Universal Card Services Jacksonville, Fla. (service)

The Ritz-Carlton Hotel Co. Atlanta, Ga. (service)

Granite Rock Co. Watsonville, Calif. (small business)

1991 Solectron Corp. Milpitas, Calif. (manufacturing)

Zytec Corp. Eden Prairie, Minn. (manufacturing)

Marlow Industries Dallas, Texas (small business)

1990 Cadillac Motor Car Division Detroit, Mich. (manufacturing)

IBM Rochester Rochester, Minn. (manufacturing)

Federal Express Corp. Memphis, Tenn. (service)

Wallace Co. Inc. Houston, Texas (small business)

1989 Milliken & Co. Spartanburg, S.C. (manufacturing)

Xerox Corp. Business Products and Systems Rochester, NY (manufacturing)

1988 Motorola Inc. Schaumburg, Ill. (Manufacturing)

Commercial Nuclear Fuel Division of Westinghouse Electric Corp. Pittsburgh, Pa. (manufacturing)

Globe Metallurgical Inc. Beverly, Ohio (small business)

Malcolm Baldrige National Quality Award Winners

2006
MESA Products, Inc. Tulsa, Okla. (small business)

Premier Inc. San Diego, Calif. (service)

North Mississippi Medical Center Tupelo, Miss. (health care)

2005
Sunny Fresh Foods, Inc. Monticello, Minn. (manufacturing)

DynMcDermott Petroleum Operations New Orleans, La. (service)

Park Place Lexus Plano, Texas (small business)

Richland College Dallas, Texas (education) [] Jenks Public Schools Jenks, Okla. (education)

Bronson Methodist Hospital Kalamazoo, Mich. (health care)

2004
The Bama Companies Tulsa, Okla. (manufacturing)

Texas Nameplate Company, Inc. Dallas, Texas (small business)

Kenneth W. Monfort College of Business Greeley, Colo. (education)

Robert Wood Johnson University Hospital Hamilton Hamilton, N.J. (health care)

2003
Medrad, Inc. Indianola, Pa. (manufacturing)

Boeing Aerospace Support St. Louis, Mo. (service)

Caterpillar Financial Services Corp. Nashville, Tenn. (service)

Stoner Inc. Quarryville, Pa. (small business)

Community Consolidated School District 15 Palatine, Ill. (education)

Baptist Hospital, Inc. Pensacola, Fla. (health care)

Saint Luke’s Hospital of Kansas City Kansas City, Mo. (health care)

2002
Motorola Inc. Commercial, Government and Industrial Solutions Sector Schaumburg, Ill. (manufacturing)

Branch-Smith Printing Division Fort Worth, Texas (small business)

SSM Health Care St. Louis, Mo. (health care)

2001
Clarke American Checks, Incorporated San Antonio, Texas (manufacturing)

Pal’s Sudden Service Kingsport, Tenn. (small business)

Chugach School District Anchorage, Alaska (education)

Pearl River School District Pearl River, N.Y. (education)

University of Wisconsin-Stout Menomonie, Wis. (education)

2000
Dana Corp.-Spicer Driveshaft Division Toledo, Ohio (manufacturing)

KARLEE Company, Inc. Garland, Texas (manufacturing)

Operations Management International, Inc. Greenwood Village, Colo. (service)

Los Alamos National Bank Los Alamos, N.M. (small business)

1999
STMicroelectronics, Inc.-Region Americas Carrollton, Texas (manufacturing)

BI Performance Services Minneapolis, Minn. (service)

The Ritz-Carlton Hotel Company, L.L.C. Atlanta, Ga. (service)

Sunny Fresh Foods Monticello, Minn. (small business)

1998
Boeing Airlift and Tanker Programs Long Beach, Calif. (manufacturing)

Solar Turbines Inc. San Diego, Calif. (manufacturing)

Texas Nameplate Company Inc. Dallas, Texas (small business)

1997
3M Dental Products Division St. Paul, Minn. (manufacturing)

Solectron Corp. Milpitas, Calif. (manufacturing)

Merrill Lynch Credit Corp. Jacksonville, Fla. (service)

Xerox Business Services Rochester, NY (service)

1996
ADAC Laboratories Milpitas, Calif. (manufacturing)

Dana Commercial Credit Corp. Toledo, Ohio (service)

Custom Research Inc. Minneapolis, Minn. (small business)

Trident Precision Manufacturing Inc. Webster, NY (small business)

1995
Armstrong World Industries’ Building Products Operation Lancaster, Pa.(manufacturing)

Corning Telecommunications Products Division Corning, NY (manufacturing)

1994
AT&T Consumer Communications Services Basking Ridge, N.J. (service)

GTE Directories Corp. Dallas/Ft. Worth, Texas (service)

Wainwright Industries Inc. St. Peters, Mo. (small business)

1993
Eastman Chemical Co. Kingsport, Tenn. (manufacturing)

Ames Rubber Corp. Hamburg, NJ (small business)

1992
AT&T Network Systems Group/Transmission Systems Business Unit Morristown, NJ (manufacturing)

Texas Instruments Inc. Defense Systems & Electronics Group Dallas, Texas (manufacturing)

AT&T Universal Card Services Jacksonville, Fla. (service)

The Ritz-Carlton Hotel Co. Atlanta, Ga. (service)

Granite Rock Co. Watsonville, Calif. (small business)

1991
Solectron Corp. Milpitas, Calif. (manufacturing)

Zytec Corp. Eden Prairie, Minn. (manufacturing)

Marlow Industries Dallas, Texas (small business)

1990
Cadillac Motor Car Division Detroit, Mich. (manufacturing)

IBM Rochester Rochester, Minn. (manufacturing)

Federal Express Corp. Memphis, Tenn. (service)

Wallace Co. Inc. Houston, Texas (small business)

1989
Milliken & Co. Spartanburg, S.C. (manufacturing)

Xerox Corp. Business Products and Systems Rochester, NY (manufacturing) Xerox Corporation (NYSE: XRX) is the worlds largest supplier of toner-based (dry ink) photocopier machines and associated supplies. ...

1988
Motorola Inc. Schaumburg, Ill. (Manufacturing)

Commercial Nuclear Fuel Division of Westinghouse Electric Corp. Pittsburgh, Pa. (manufacturing)

Globe Metallurgical Inc. Beverly, Ohio (small business)

External links

• NIST Page for Baldrige Award
• NetworkforExcellence.org Home of the Alliance for Performance Excellence, a network of state, local, and international Baldrige based organizations
• Texas Nameplate Company is the first Small Business to receive the Malcolm Baldrige Award, not once, but twice: in 1998 and 2004. Their site provides links to current [1] materials.
• eBaldrige is the first Web site dedicated to provide, among other things, expert advice and special counsel to help CEOs embed the Baldrige Criteria into the way organizations conduct their business.
• The New Hotrod Video shows how a small business embedded the Baldrige Criteria electronically. Very cool, short video!