The bank worked closely with Socialtext on Miki to give the company a better understanding of the needs of its users, according to Myrto Lazopoulou, Dresdner’s head of user centered design.
Dresdner is currently evaluating Miki; feedback from users within the bank has been excellent, she wrote in an e-mail interview.
It used to be that you had to design for the occasionally connected user, now it is more critical to support the constantly connected user.
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