| Citizens' Utility Alliance: Phone and Telecommunications, Consumer Rights - Disconnection (997 words) |
 | Billing dispute: If a customer has a billing dispute with the phone company and is working with the phone company or the Washington Utilities and Transportation Commission to resolve the dispute, the customer cannot be disconnected as long as the customer continues to pay the non-disputed portions of the phone bill. |
| Phone companies cannot disconnect on weekends, legal holidays or times when the company cannot reestablish service the same day or following day, unless there is danger to life or property. |
| If the company is unable to reach the customer on the first attempt, the company must attempt to contact the customer using any business or message number provided by the customer as a contact number. |
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