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Encyclopedia > Qwest Communications
Qwest Communications International Inc
Type Public
Slogan Spririt Of Service
Founded 1996 Denver, Colorado
Location Denver, Colorado
Key people Richard Notebaert, CEO & Chairman
Employees 42,682
Products Telecom
Web site www.qwest.com

Qwest Communications International Inc. (Qwest is pronounced "Quest") is a large telecommunications carrier serving 14 western U.S. states: Arizona, Colorado, Idaho, Iowa, Minnesota, Montana, Nebraska, New Mexico, North Dakota, Oregon, South Dakota, Utah, Washington, and Wyoming. It trades on the NYSE under the symbol "Q".


The company provides local telephone service, long distance, and backbone services. They also provide wireless, DSL and digital television service in some areas.


Founded in 1996 by Philip Anschutz, Qwest grew aggressively, acquiring LCI, a low cost long distance carrier in 1998. More notably, Qwest grew beyond its long-distance service when it merged with long-established telephone company US West on June 30, 2000. Anschutz owns 17.5% of the resulting company.


Qwest (and previously US West) has been plagued by an image of poor customer service after years of complaints, earning it the nickname "Qworst" in some circles.


One of the historically significant mass complaints regarding Qwest involved the company's tendency of switching its local telephone service customers over to Qwest's long-distance service without their permission, an illegal practice known as "slamming". In July 2000, Qwest paid a $1.5 million fine to the Federal Communications Commission to resolve slamming complaints. In April 2001, they paid a $350,000 fine to the Pennsylvania Bureau of Consumer Protection after the state cited them for deceptive advertising and slamming practices.


The company was also involved in accounting scandals, and was recently fined $250 million by the SEC, to be split into two $125 million payments due to the poor state of Qwest's current financial health. Among the transactions in question were a series of deals with Enron's broadband division which may have helped Enron conceal losses.


Dick Notebaert, who took over as CEO in 2002, introduced the "Spirit of Service" campaign which promotes the company as being refocused on customer satisfaction.


In 2004, Qwest became the first local phone company in the United States to offer naked DSL, i.e. DSL Internet service that does not require the customer to have local landline phone service.


See also

External links

Articles

  • Qwest to pay fine for slamming - 2001-04-27 - The Denver Business Journal (http://denver.bizjournals.com/denver/stories/2001/04/23/daily41.html)
  • Qwest admits improper accounts - 29 July, 2002 (http://news.bbc.co.uk/1/hi/business/2158135.stm)

  Results from FactBites:
 
06-1070 -- In Re Qwest Communications International Inc. -- 06/19/2006 (9704 words)
Qwest further submits that appellate review after judgment would be meaningless because there are numerous other cases pending across the country in which coordinated discovery agreements would require it to disclose the Waiver Documents to other plaintiffs if it discloses them to the Plaintiffs in the Securities Case.
Qwest also contends the key point distinguishing this case from the majority of the cases rejecting selective waiver is the fact that Qwest entered into confidentiality agreements with the agencies prior to disclosing the Waiver Documents.
Qwest's confidentiality agreements provided that the agencies would not assert that production of the Waiver Documents constituted a waiver, as to a third party, of the attorney-client privilege, the work-product doctrine, or any other applicable privilege.
Qwest to cut 11,000 jobs by end of next year - Sep. 7, 2000 (667 words)
Qwest will cut 4,500 jobs, out of a total roster of 71,000, by the end of 2000 and another 6,500 by the end of 2001.
Qwest expects to take a charge of $200 million-to-$300 million in the current third quarter for severance costs, plus another $200 million-to-$400 million in one-time charges for contract and lease terminations and other special costs.
Qwest also said it expects to net an additional $1.75 billion in cash over the next year through the previously announced sale of 570,000 access lines in its 14-state territory.
  More results at FactBites »


 

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