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Encyclopedia > Self checkout
A woman operates the FastLane self checkout by NCR at a Wal-Mart store.
A woman operates the FastLane self checkout by NCR at a Wal-Mart store.

Self checkout machines are automated alternatives to the traditional cashier-staffed checkout at retailers. Image File history File links Wal-Mart_Self_Checkout. ... Image File history File links Wal-Mart_Self_Checkout. ... NCR Corporation (NYSE: NCR) is a technology company specializing in solutions for the retail and financial industries. ... Wal-Mart Stores, Inc. ...

Contents

Description

Some retailers have introduced self checkout machines, where the customer is permitted to scan their own items and manually identify items such as fruits and vegetables, which are then weighed where applicable, and place the items into a bagging area. The weight observed in the bagging area is checked against previously stored information to ensure that the correct item is bagged, allowing the customer to proceed only if the observed and expected weights match. A drawing of a self-service store Retailing consists of the sale of goods/merchandise for personal or household consumption either from a fixed location such as a department store or kiosk, or away from a fixed location and related subordinated services (Definition of the WTO (last page). ... A customer is someone who makes use of or receives the products or services of an individual or organization. ... Fruit stall in Barcelona, Spain. ... Vegetables in a market Venn diagram representing the relationship between (botanical) fruits and vegetables. ...


In some self-checkout systems, rather than weighing items in the bagging area, a conveyor belt is provided to move items from the barcode scanner to the bagging area. In such a system, the item is checked while it is on the conveyor belt, reducing the confusion and limited working space sometimes associated with bag-as-you-scan systems. Insert non-formatted text here Point of contact between a power transmission belt and its pulley. ... This article or section does not cite its references or sources. ...


There is normally an attendant watching over several self checkout machines, to provide assistance, prevent theft through exploitation of the machines' weaknesses, and to enforce payment. Attendant assistance is also required for the purchase of age-restricted items such as alcohol and tobacco. Functional group of an alcohol molecule. ... Species Nicotiana acuminata Nicotiana alata Nicotiana attenuata Nicotiana benthamiana Nicotiana clevelandii Nicotiana excelsior Nicotiana forgetiana Nicotiana glauca Nicotiana glutinosa Nicotiana langsdorffii Nicotiana longiflora Nicotiana obtusifolia Nicotiana paniculata Nicotiana plumbagifolia Nicotiana quadrivalvis Nicotiana repanda Nicotiana rustica Nicotianasuaveolens Nicotiana sylvestris Nicotiana tabacum Nicotiana tomentosa Ref: ITIS 30562 as of August 26, 2005...


Payment on these machines is accepted by card via EFTPOS, or cash via coin slot and bank note scanner. In addition, many stores also allow customers to pay via check with attendant assistance. Most coupons also have barcodes and can be scanned the same way that items are scanned, although stores generally require the customer to turn scanned coupons over to the attendant. EFTPOS (Electronic Funds Transfer at Point of Sale) is a device by which sales transactions can be directly debited to the customers bank account at the point of sale, through the use of a debit card (sometimes the same card used with Automatic Teller Machines). ... Cash usually refers to money in the form of liquid currency, such as banknotes or coins. ... The Mars bill validator. ... A coupon is a ticket or document that can be exchanged for a financial discount on a product. ...


Benefits

The benefit to the customer is in the reduced checkout time because stores are often able to efficiently run four or more self checkout units where it normally might have had one or two cashiers.


The benefit to the retailer in providing self checkout machines is in reduced staffing requirements. The investment in such machines is particularly worthwhile where the price of labor is sufficiently high, as is the case in most developed countries. A developed country is a country that has achieved (currently or historically) a high degree of industrialization, and which enjoys the higher standards of living which wealth and technology make possible. ...


Challenges

The time efficiency requires that the customers using the machine are reasonably competent. However, an inexperienced customer can cause the same sort of delays as an inexperienced cashier on a conventional register. The higher number of inexperienced customers compared to inexperienced cashiers can lead to queues. In addition, an experienced cashier (where employers put an emphasis on speed) may find it difficult to slow their speed to the slower pace of a customer-geared self-checkout.


As the weight observed in the bagging area is checked to allow the customer to proceed only if the observed and expected weights match, it is difficult to reconcile with the use of environmentally preferable alternatives to shop-provided bags, for example, baskets, rucksacks, and other reusable (but heavier) carriers. This problem does not occur with conveyor-weighed systems.


Although self checkout machines carry a higher risk of theft, each item in a supermarket is typically of low value, and this makes it worthwhile for the retailer to accept the minor loss in revenue given the significant savings incurred through reduced employment.


Alternative system

An alternative system consists of a portable barcode scanner that is used by the customer to scan and bag items while shopping. When the customer has finished shopping, the scanner is brought to a checkout kiosk, where the information from the barcode scanner is downloaded to the kiosk, usually in conjunction with a customer loyalty card. The customer pays and receives a receipt at the checkout kiosk. The integrity of the system is maintained through the use of random audits. The system was in use at many larger Safeway stores in the United Kingdom until the stores were rebranded as Morrisons after the chains merged. Waitrose uses this system under the name Quick Check. This system is also used at some Martin's stores in the United States as EasyShop,[1] and Pak'n Save in New Zealand. It has been suggested that Loyalty program cashback be merged into this article or section. ... Safeway was a chain of 479 supermarkets and convenience stores in the UK that is now part of Wm Morrison Supermarkets. ... Morrisons is a chain of supermarkets in the UK. It is operated by the company Wm Morrison Supermarkets plc. ... Waitrose is a British supermarket chain owned by the John Lewis Partnership, with 184 branches (November 2006). ... Martins Food Markets is a grocery chain owned by Giant Food. ... Pakn Save is a New Zealand supermarket chain, franchised by the co-operative Foodstuffs. ...


Theft on these services is reduced by a combination of a high barrier to entry (Waitrose for example requires users of its service to have one of their credit cards, which in itself requires a credit check and the provision of ID) and occasional audits of customers' shopping, where customers chosen at random are taken to a specialised till and have their shopping scanned in the usual way.


See also

Antique crank-operated cash register A cash register or till (British English) is a mechanical or electronic device for calculating and recording sales transactions, and an attached cash drawer for storing currency. ... POS must not be confused with EFT/POS and POS Terminal used in Electronic payment POS or PoS is an acronym for point-of-sale (or point of purchase). ... An EPC RFID tag used for Wal-Mart Radio Frequency Identification (RFID) is an automatic identification method, relying on storing and remotely retrieving data using devices called RFID tags or transponders. ...

References

  1. ^ So I went and checked out the competition today..., Ben Schumin, The Schumin Web. Accessed May 1, 2006.

May 1 is the 121st day of the year in the Gregorian calendar (122nd in leap years). ... 2006 (MMVI) is a common year starting on Sunday of the Gregorian calendar. ...

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