TL 9000 is a Quality Management System(QMS) developed by the QuEST Forum to meet the quality requirements of the worldwide telecommunications industry. A quality management system (QMS) is a system that outlines the policies and procedures necessary to improve and control the various processes that will ultimately lead to improved business performance. ...

Aim

1. To define system requirements for the design, development, production, delivery, installation and maintenance of telecom products and services and providing a measurement system that allows companies to track performance and improve results.
2. To eliminate the need for multiple quality management standards, which reduces the cost of doing business and ultimately results in better products and services to consumers.
3. To provide a consistent set of quality expectations to drive efficiency and performance across the global telecom supply chain.

Outcomes

• For buyers

1. helps to assure consistent quality across all products and services
2. helps to drive supply chain efficiencies and improves supplier relationships
3. gets a Quality Management System that has been systematically audited by an independent TL 9000 registrar
4. the advanced measurements system facilitates analysis against industry benchmarks
5. provides the basis for objective product or supplier evaluations to make fully informed supply decisions

• For suppliers

1. validates the quality of product, services and customer care that they provide
2. reduces the costs of quality audits while helping create customized performance reports for current and potential customers.
3. allows to save time and money by complying with only one quality standard

A quality management system (QMS) is a system that outlines the policies and procedures necessary to improve and control the various processes that will ultimately lead to improved business performance. ...

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