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TQM (766 words) |
 | TQM stands for Total Quality Management, a management process used in all kinds of business and public sectors as means of achieving quality through feedback and awareness of customers’ needs. |
| TQM requires rigorous assessment and planning for every aspect of an organisation. |
| Managers should always be looking to achieve quality and TQM is a method that can help them do just that. |
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Total Quality Management (TQM) (627 words) |
| The concept of TQM is applicable to academics. |
| This IT case study was done during the implementation of TQM in a financial services company with several hundred computers and computer users in multiple locations throughout India. |
| Eight elements are key in ensuring the success of TQM in an organization. |
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