A systems management platform from IBM (previously Tivoli Systems, acquired by IBM in 1995 and moved into IBM's Software Group division). Includes VNC-like capabilities and allows for remote system administration, configuration, and software installation. International Business Machines Corporation (IBM, or colloquially, Big Blue) (NYSE: IBM) (incorporated June 15, 1911, in operation since 1888) is headquartered in Armonk, NY, USA. The company manufactures and sells computer hardware, software, and services. ... Virtual Network Computing (VNC) is a remote desktop protocol to remote control another computer. ...
Continuous data protection (CDP), also called continuous backup, refers to backup of computer data by automatically saving a copy of every change made to that data, essentially capturing every version of the data that the user saves. ... Data retention in the United Kingdom Part II of the Anti-Terrorism, Crime & Security Act 2001 [The Act] contains a number of sections which deal with the retention of communications data by fixed line and mobile telephone service providers and internet service providers [service providers]. Communications data includes data which...
Not all of the help desk staff and supporting IT staff are in the same location.
With remote access applications--such as Microsoft Remote Desktop, PcAnywhere, IBMTivoli and Danware Net Op--technicians are able to solve many help desk issues from another location or their home office.
There is a need for on-site support to physically work on some help desk issues; however, help desks are able to be more flexible with their remote support.
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