Ultravox, identified by the server (http://nsv.stream.aol.com/) as Ultravox Media On Demand Server (UltraMODS), is a streaming video project by AOL. The goal is to create something like Shoutcast but for routers, so that the data is handled much better, and can handle more users. America Online, or AOL for short, is a corporate online service provider and Internet service provider (ISP). ... SHOUTcast is a freeware audio streaming technology, developed by Nullsoft. ...
This format uses uvox URLs, and can be viewed in Winamp. Nullsoft is reportedly helping AOL create Ultravox. Nullsoft is also working on Nullsoft Streaming Video, which is already being streamed over Ultravox software. Winamp is a skinnable, multi-format music/media player made by Nullsoft. ... Nullsoft is a software house founded by Justin Frankel in 1997. ... ToqerTV via NSV Nullsoft Streaming Video (NSV) is a media container designed for streaming video content over the internet. ...
Michael Wise is on the ISMA Board of Directors [1] (http://www.isma.tv/about_isma/leadership.html), and is reported as being actively involved in AOL’s streaming technology planning. In an effort to drive interoperability and lower distribution costs, he and his team are now working to standardize key parts of Ultravox, AOL’s own streaming technology platform.
The modular basis of the UltraVoxsoftware and hardware mean that whether there are 2 or 200 people involved in taking telephone calls, the system can be configured to cope and to grow as situations change.
Software modules may be added when required, for example the Equate ACD can be added to a QueueCall queue management system when the volume of calls or agent management become issues.
Where the UltraVox is configured to process incoming calls, management feedback is essential to ensure that the Call Centre or business is performing with maximum efficiency.
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