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Vendor Dispute (1171 words) |
 | Anti-Spyware vendors are often approached by software publishers alleging that their programs have been unfairly flagged as "spyware." This document provides an overview of generally accepted practices for processing and resolving such disputes. |
| In general, it is not the responsibility of anti-spyware vendors to enter into ongoing relationships with adware makers or other software publishers in order to assist them in revising their software and business practices. |
| Anti-spyware vendors may choose to give advice, but should not be expected to serve as free consultants, to police software distribution networks, or to provide a general vetting service for software development. |
| PUCT - Relay Texas/STAP - Vendor Application Procedure (1361 words) |
| By signing the voucher, the vendor is certifying that the equipment device or service has been delivered to the voucher recipient, and that the equipment was new when delivered and was not used or re-conditioned. |
| Vendors are also required to ensure that voucher recipients have instructions to help them fully understand their STAP products and how they work. |
| Vendors will provide an annual report each year to the PUC or designated STAP coordinator, in a format determined by the PUC, detailing the quantity and types of equipment sold from the previous fiscal year (September 1 - August 31) that will be due on October 1st of each year. |
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