Virgin Active is a chain of health clubs in South Africa, Italy and Great Britain. Initially based in South Africa, it was near collapse when it was aquired by Richard Branson's Virgin Group at the personal request of Nelson Mandela. It has subsiquently expanded to Italy and the UK Sir Richard Branson during the announcement of the Virgin Express airline which would compete with Ryanair and EasyJet. ... The Virgin Group is the group of companies using the Virgin brand of British celebrity business tycoon Sir Richard Branson. ... Nelson Mandela Nelson Rolihlahla Mandela (born July 18, 1918), was the first democratically elected President of South Africa, having previously been a prominent anti-apartheid activist there. ...
Virgin is planning to raise at least £250m in a flotation of 40% of its Virgin Mobile operation, in order to fund the global expansion of a number of Virgin businesses.
Virgin is said to considering plans to move into the telecoms sector later this year, concentrating on technology that enables people to view TV pictures and gain access to the internet via their phone.
Virgin Group is planning to float a number of its businesses on the stock market over the next two years to enable it to continue to invest in start-up ventures, and likely candidates for flotation include the airline, the travel business, and the cinema business.
VirginActive is a major success story: it entered the fiercely competitive local health and fitness industry a few years back, rapidly growing to 77 gyms and fitness centres nationwide.
As VirginActive grew, it needed to streamline and tighten up its call centre, so it brought in Enterprise Connection to help.
This allows VirginActive to monitor the quality of the interactions, but more importantly, creates an archive of conversations to ensure that customer disputes or queries can be resolved quickly and unequivocally, and that mandates for debit orders for membership fees can be taken verbally, saving customers time and inconvenience.
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