Individuals Having Interacted with Public Authorities via Internet in the Last 12 Months

This key economic indicator for the E-Government sector has been recently updated.

  1. In 2020, Individuals Having Interacted with Public Authorities via Internet in the Last 12 Months in Norway increased 5.8points compared to a year earlier.
  2. Since 2015 Norway Individuals Having Interacted with Public Authorities via Internet in the Last 12 Months increased 2.6points year on year totalising 92 Percent of Persons.
  3. In 2020 Helsinki-Uusimaa (Finland) was number 2 in Individuals Having Interacted with Public Authorities via Internet in the Last 12 Months.
  4. In 2019 Switzerland was ranked number 60 in Individuals Having Interacted with Public Authorities via Internet in the Last 12 Months reaching 75 Percent of Persons, moving from 215 in 2018.

Top Countries in Individuals Having Interacted with Public Authorities via Internet in the Last 12 Months

# 215 Countries Percent of Persons Last YoY 5‑years CAGR
1 #1
Iceland
94.00 % 2020 +5.6 % NA View data
2 #2
Helsinki-Uusimaa (Finland)
93.00 % 2020 +0.0 % +1.6 % View data
3 #3
Capital Region of Denmark
92.00 % 2020 -2.1 % +0.9 % View data
3 #3
Norway
92.00 % 2020 +5.8 % +2.6 % View data
3 #3
Southern Denmark
92.00 % 2020 +3.4 % +0.7 % View data
6 #6
Denmark
91.00 % 2020 -1.1 % +0.7 % View data
6 #6
Stockholm (Sweden)
91.00 % 2020 +5.8 % +3.1 % View data
8 #8
Central Denmark Region
90.00 % 2020 -2.2 % +0.2 % View data
9 #9
East Sweden
89.00 % 2020 +3.5 % +3.2 % View data
9 #9
Overijssel (Netherlands)
89.00 % 2020 +8.5 % +4.3 % View data
9 #9
Region Zealand (Denmark)
89.00 % 2020 -3.3 % +0.2 % View data
9 #9
Utrecht (Netherlands)
89.00 % 2020 -1.1 % +1.9 % View data
13 #13
Eastern Netherlands
88.00 % 2020 +10.0 % +3.3 % View data
13 #13
Finland
88.00 % 2020 +1.1 % +2.2 % View data
13 #13
Mainland Finland
88.00 % 2020 +1.1 % +2.2 % View data
13 #13
North Denmark Region
88.00 % 2020 -3.3 % +1.2 % View data
17 #17
East Middle Sweden
87.00 % 2020 +1.2 % +3.3 % View data
17 #17
Flevoland (Netherlands)
87.00 % 2020 +20.8 % +3.9 % View data
17 #17
Gelderland (Netherlands)
87.00 % 2020 +7.4 % +2.5 % View data
17 #17
North Holland (Netherlands)
87.00 % 2020 +3.6 % +2.7 % View data
17 #17
West Finland
87.00 % 2020 +3.6 % +3.0 % View data
17 #17
West Sweden
87.00 % 2020 +0.0 % +3.6 % View data
17 #17
Western Netherlands
87.00 % 2020 +4.8 % +2.5 % View data
24 #24
Netherlands
86.00 % 2020 +6.2 % +2.8 % View data
24 #24
South Finland
86.00 % 2020 +0.0 % +2.2 % View data
24 #24
South Holland (Netherlands)
86.00 % 2020 +4.9 % +2.5 % View data
24 #24
Sweden
86.00 % 2020 +0.0 % +3.3 % View data
28 #28
Groningen (Netherlands)
85.00 % 2020 +4.9 % +2.3 % View data
28 #28
Middle Norrland (Sweden)
85.00 % 2020 -1.2 % +5.5 % View data
28 #28
North Brabant (Netherlands)
85.00 % 2020 +6.3 % +3.7 % View data
28 #28
Pohjois- Ja Itä-Suomi (Finland)
85.00 % 2020 +0.0 % +2.8 % View data
28 #28
Upper Norrland (Sweden)
85.00 % 2020 -9.6 % +2.5 % View data
33 #33
Drenthe (Netherlands)
84.00 % 2020 +3.7 % +3.4 % View data
33 #33
Northern Netherlands
84.00 % 2020 +6.3 % +3.1 % View data
33 #33
Southern Netherlands
84.00 % 2020 +7.7 % +3.1 % View data
33 #33
Southern Sweden
84.00 % 2020 -1.2 % +3.1 % View data
37 #37
Friesland (Netherlands)
83.00 % 2020 +9.2 % +3.5 % View data
37 #37
Småland and the Islands (Sweden)
83.00 % 2020 -1.2 % +2.6 % View data
37 #37
Zeeland (Netherlands)
83.00 % 2020 +9.2 % +3.2 % View data
40 #40
Limburg (Netherlands)
82.00 % 2020 +7.9 % +2.1 % View data
41 #41
North Sweden
81.00 % 2020 -9.0 % +4.2 % View data
41 #41
South Sweden
81.00 % 2020 +0.0 % +2.7 % View data
43 #43
Aquitaine (France)
80.00 % 2019 +8.1 % +3.6 % View data
43 #43
Estonia
80.00 % 2020 +0.0 % -0.3 % View data
43 #43
Poitou-Charentes (France)
80.00 % 2019 +21.2 % +6.3 % View data
43 #43
Rhône-Alpes (France)
80.00 % 2019 +11.1 % +3.6 % View data
47 #47
Aquitaine - Limousin - Poitou-Charentes
79.00 % 2019 +11.3 % +4.0 % View data
47 #47
Auvergne-Rhône-Alpes (France)
79.00 % 2019 +11.3 % +4.0 % View data
49 #49
Ile-de-France
78.00 % 2019 +4.0 % +1.6 % View data
49 #49
Pays de la Loire (France)
78.00 % 2019 +9.9 % +4.4 % View data
49 #49
Pays-de-la-Loire
78.00 % 2019 +9.9 % +4.4 % View data
49 #49
île De France (France)
78.00 % 2019 +4.0 % +1.6 % View data
53 #53
Bourgogne (France)
77.00 % 2019 +18.5 % +4.8 % View data
53 #53
North Middle Sweden
77.00 % 2020 -9.4 % +4.4 % View data
53 #53
Tirol (Austria)
77.00 % 2020 +1.3 % NA View data
56 #56
Bourgogne - Franche-Comté
76.00 % 2019 +15.2 % +3.2 % View data
56 #56
Latvia
76.00 % 2020 +8.6 % +7.9 % View data
56 #56
Midi-Pyrénées (France)
76.00 % 2019 +1.3 % +5.2 % View data
56 #56
Picardie (France)
76.00 % 2019 +2.7 % +5.5 % View data
60 #60
France
75.00 % 2019 +5.6 % +3.2 % View data
60 #60
Languedoc-Roussillon - Midi-Pyrénées
75.00 % 2019 +5.6 % +3.9 % View data
60 #60
Switzerland
75.00 % 2019 NA +1.1 % View data
63 #63
Bratislava Region (Slovakia)
74.00 % 2020 +10.4 % +5.4 % View data
63 #63
Bretagne
74.00 % 2019 +1.4 % +3.9 % View data
63 #63
Bretagne (France)
74.00 % 2019 +1.4 % +3.9 % View data
63 #63
Languedoc-Roussillon (France)
74.00 % 2019 +12.1 % +2.6 % View data
63 #63
Limousin (France)
74.00 % 2019 +5.7 % +2.0 % View data
63 #63
Provence-Alpes-Côte d'Azur
74.00 % 2019 +1.4 % +3.6 % View data
63 #63
Provence-Alpes-Côte d'Azur (France)
74.00 % 2019 +1.4 % +3.6 % View data
70 #70
Franche-Comté (France)
73.00 % 2019 +9.0 % +0.6 % View data
71 #71
Alsace (France)
72.00 % 2019 +12.5 % +2.4 % View data
71 #71
Austria
72.00 % 2020 +2.9 % +4.8 % View data
71 #71
Central Hungary
72.00 % 2020 +16.1 % +8.4 % View data
71 #71
Lorraine (France)
72.00 % 2019 +7.5 % +2.4 % View data
75 #75
Berlin
71.00 % 2020 +7.6 % +3.8 % View data
75 #75
Community of Madrid (Spain)
71.00 % 2020 +6.0 % +2.4 % View data
75 #75
Hamburg
71.00 % 2020 +9.2 % +3.1 % View data
75 #75
Haute-Normandie (France)
71.00 % 2019 -6.6 % +4.1 % View data
75 #75
Nord-Pas-de-Calais - Picardie
71.00 % 2019 +1.4 % +4.1 % View data
75 #75
Sachsen-Anhalt
71.00 % 2020 +18.3 % +9.1 % View data
75 #75
Western Slovenia
71.00 % 2020 +18.3 % +6.0 % View data
83 #83
Alsace - Champagne-Ardenne - Lorraine
70.00 % 2019 +9.4 % +2.1 % View data
83 #83
Burgenland (Austria)
70.00 % 2020 +18.6 % NA View data
83 #83
Catalonia (Spain)
70.00 % 2020 +25.0 % +7.4 % View data
86 #86
Auvergne (France)
69.00 % 2019 +3.0 % +4.3 % View data
86 #86
Hessen
69.00 % 2020 +15.0 % +4.3 % View data
86 #86
Nord-Pas-de-Calais
69.00 % 2019 +1.5 % +3.5 % View data
86 #86
Nordrhein-Westfalen
69.00 % 2020 +13.1 % +5.4 % View data
90 #90
Bayern
68.00 % 2020 +7.9 % +2.9 % View data
90 #90
Centre-Val de Loire (France)
68.00 % 2019 -5.6 % +0.9 % View data
90 #90
Martinique (France)
68.00 % 2019 +6.3 % +13.5 % View data
93 #93
Rheinland-Pfalz
67.00 % 2020 +15.5 % +3.6 % View data
93 #93
Slovenia
67.00 % 2020 +26.4 % +8.3 % View data
95 #95
Germany
66.00 % 2020 +11.9 % +4.5 % View data
95 #95
Mecklenburg-Vorpommern
66.00 % 2020 +22.2 % +7.5 % View data
95 #95
Saarland
66.00 % 2020 +10.0 % +8.4 % View data
98 #98
Basse-Normandie (France)
65.00 % 2019 -5.8 % +5.0 % View data
98 #98
Bremen
65.00 % 2020 +1.6 % +0.3 % View data
98 #98
Central Slovakia
65.00 % 2020 +14.0 % +3.8 % View data
98 #98
Guadeloupe (France)
65.00 % 2019 +27.4 % -0.8 % View data
98 #98
Navarre (Spain)
65.00 % 2020 +10.2 % +7.2 % View data
103 #103
Canary Islands (Spain)
64.00 % 2020 +8.5 % +6.4 % View data
103 #103
Central Moravia (Czech Republic)
64.00 % 2020 +23.1 % +18.0 % View data
105 #105
Central Transdanubia (Hungary)
63.00 % 2020 +6.8 % +4.3 % View data
105 #105
Eastern Slovakia
63.00 % 2020 +5.0 % +7.4 % View data
105 #105
Eastern Slovenia
63.00 % 2020 +34.0 % +10.1 % View data
105 #105
Luxembourg
63.00 % 2020 +5.0 % -2.1 % View data
105 #105
Spain
63.00 % 2020 +8.6 % +5.2 % View data
105 #105
Valencian Community (Spain)
63.00 % 2020 +12.5 % +6.0 % View data
111 #111
Baden-Württemberg
62.00 % 2020 +12.7 % +5.7 % View data
111 #111
Champagne-Ardenne (France)
62.00 % 2019 +3.3 % +0.3 % View data
111 #111
Ireland
62.00 % 2020 +1.6 % +4.4 % View data
111 #111
Niedersachsen
62.00 % 2020 +8.8 % +2.8 % View data
111 #111
Sachsen
62.00 % 2020 +17.0 % +4.4 % View data
111 #111
Schleswig-Holstein
62.00 % 2020 +8.8 % +2.8 % View data
111 #111
Slovakia
62.00 % 2020 +5.1 % +4.0 % View data
111 #111
West Midlands (UK)
62.00 % 2020 -4.6 % +8.1 % View data
119 #119
Belgium
61.00 % 2020 +3.4 % +3.2 % View data
119 #119
Castile and León (Spain)
61.00 % 2020 +19.6 % +4.5 % View data
119 #119
Extremadura (Spain)
61.00 % 2020 +7.0 % +6.3 % View data
119 #119
La Rioja (Spain)
61.00 % 2020 +0.0 % +5.3 % View data
119 #119
Moravian-Silesian Region (Czech Republic)
61.00 % 2020 +15.1 % +13.8 % View data
124 #124
Asturias (Spain)
60.00 % 2020 +15.4 % +3.7 % View data
124 #124
Hungary
60.00 % 2020 +13.2 % +7.4 % View data
124 #124
La Réunion (France)
60.00 % 2019 -10.4 % +4.7 % View data
124 #124
Scotland (UK)
60.00 % 2020 +7.1 % +7.4 % View data
124 #124
South East England (UK)
60.00 % 2020 -4.8 % +1.4 % View data
129 #129
Andalusia (Spain)
59.00 % 2020 +3.5 % +5.1 % View data
129 #129
Aragon (Spain)
59.00 % 2020 +0.0 % +3.4 % View data
129 #129
Western Transdanubia (Hungary)
59.00 % 2020 +9.3 % +6.5 % View data
132 #132
Balearic Islands (Spain)
58.00 % 2020 +0.0 % +5.7 % View data
132 #132
East of England (UK)
58.00 % 2020 -13.4 % +2.6 % View data
132 #132
Galicia (Spain)
58.00 % 2020 +9.4 % +3.9 % View data
132 #132
Lithuania
58.00 % 2020 +5.5 % +5.7 % View data
132 #132
North West England (UK)
58.00 % 2020 -6.5 % +6.7 % View data
132 #132
Northern Ireland (UK)
58.00 % 2019 +3.6 % +3.9 % View data
132 #132
Transdanubia (Hungary)
58.00 % 2020 +11.5 % +5.2 % View data
139 #139
Basque Country (Spain)
57.00 % 2020 +5.6 % +2.7 % View data
139 #139
Castilla–La Mancha (Spain)
57.00 % 2020 +5.6 % +3.5 % View data
139 #139
Czech Republic
57.00 % 2020 +5.6 % +12.2 % View data
139 #139
Severovýchod (Czech Republic)
57.00 % 2020 +11.8 % +13.7 % View data
139 #139
Thuringia
57.00 % 2020 +9.6 % +3.1 % View data
139 #139
United Kingdom
57.00 % 2020 -9.5 % +3.1 % View data
145 #145
Cantabria (Spain)
56.00 % 2020 -5.1 % +4.5 % View data
145 #145
Northern Hungary
56.00 % 2020 +21.7 % +5.9 % View data
147 #147
Jihovýchod (Czech Republic)
55.00 % 2020 +5.8 % +12.2 % View data
147 #147
Malta
55.00 % 2020 +10.0 % +5.5 % View data
149 #149
Region of Murcia (Spain)
54.00 % 2020 -11.5 % +5.2 % View data
149 #149
Western Slovakia
54.00 % 2020 -5.3 % +0.8 % View data
151 #151
Brandenburg
53.00 % 2020 +8.2 % +2.9 % View data
151 #151
Cyprus
53.00 % 2020 +6.0 % +9.3 % View data
151 #151
East Midlands (UK)
53.00 % 2020 -13.1 % +1.2 % View data
151 #151
Greece
53.00 % 2020 +1.9 % +2.9 % View data
155 #155
Great Plain and North (Hungary)
52.00 % 2020 +13.0 % +7.6 % View data
155 #155
Turkey
52.00 % 2020 +2.0 % +13.2 % View data
157 #157
Northern Great Plain (Hungary)
51.00 % 2020 +13.3 % +11.2 % View data
157 #157
South West England (UK)
51.00 % 2020 -19.1 % -1.5 % View data
157 #157
Southern Great Plain (Hungary)
51.00 % 2020 +8.5 % +6.6 % View data
157 #157
Southern Transdanubia (Hungary)
51.00 % 2020 +24.4 % +6.1 % View data
161 #161
Northern Greece
49.00 % 2020 -10.9 % +1.7 % View data
161 #161
Wales (UK)
49.00 % 2020 -7.5 % +7.0 % View data
163 #163
Portugal
45.00 % 2020 +9.8 % +0.9 % View data
163 #163
Severozápad (Czech Republic)
45.00 % 2020 -4.3 % +10.8 % View data
165 #165
Jihozápad (Czech Republic)
44.00 % 2020 -17.0 % +7.3 % View data
166 #166
North East England (UK)
43.00 % 2020 -30.6 % -0.9 % View data
167 #167
Aegean Islands and Crete (Greece)
42.00 % 2020 -8.7 % +1.5 % View data
167 #167
Continental Croatia
42.00 % 2020 +31.3 % +4.3 % View data
167 #167
Poland
42.00 % 2020 +5.0 % +9.2 % View data
167 #167
Yorkshire and the Humber (UK)
42.00 % 2020 -17.6 % -4.9 % View data
171 #171
Croatia
41.00 % 2020 +24.2 % +3.2 % View data
171 #171
Yugozapaden (Bulgaria)
41.00 % 2020 +7.9 % +7.2 % View data
173 #173
Adriatic Croatia
40.00 % 2020 +17.6 % +1.0 % View data
174 #174
Central Greece
39.00 % 2020 -4.9 % +2.2 % View data
175 #175
Provincia Autonoma di Trento
32.00 % 2019 +6.7 % +1.3 % View data
176 #176
Montenegro
30.00 % 2020 +30.4 % NA View data
177 #177
Aosta Valley (Italy)
29.00 % 2019 +0.0 % +3.9 % View data
177 #177
Bucuresti-Ilfov (Romania)
29.00 % 2020 +38.1 % +5.7 % View data
177 #177
Provincia Autonoma di Bolzano/Bozen
29.00 % 2019 +0.0 % -0.7 % View data
177 #177
Serbia
29.00 % 2020 +0.0 % +0.7 % View data
181 #181
Bulgaria
27.00 % 2020 +8.0 % +8.4 % View data
181 #181
Friuli-Venezia Giulia (Italy)
27.00 % 2019 -3.6 % -2.1 % View data
181 #181
Kosovo
27.00 % 2020 +68.8 % +8.7 % View data
181 #181
Lombardy (Italy)
27.00 % 2019 -3.6 % +0.0 % View data
181 #181
Northeast Italy
27.00 % 2019 -3.6 % +1.6 % View data
181 #181
Tuscany (Italy)
27.00 % 2019 -3.6 % +0.0 % View data
181 #181
Veneto (Italy)
27.00 % 2019 -3.6 % +1.6 % View data
188 #188
Central Italy
26.00 % 2019 -3.7 % +0.0 % View data
188 #188
Emilia-Romagna (Italy)
26.00 % 2019 -10.3 % +1.6 % View data
188 #188
Lazio (Italy)
26.00 % 2019 -3.7 % +0.0 % View data
188 #188
Northwest Italy
26.00 % 2019 -3.7 % +0.0 % View data
188 #188
Severoiztochen (Bulgaria)
26.00 % 2020 +4.0 % +11.6 % View data
193 #193
Macedonia
25.00 % 2019 +19.1 % -1.5 % View data
193 #193
Sardinia (Italy)
25.00 % 2019 +0.0 % -1.5 % View data
195 #195
Liguria (Italy)
24.00 % 2019 -4.0 % +2.7 % View data
195 #195
Piedmont (Italy)
24.00 % 2019 -4.0 % -0.8 % View data
195 #195
Umbria (Italy)
24.00 % 2019 -7.7 % +1.8 % View data
198 #198
Abruzzo (Italy)
23.00 % 2019 +9.5 % +1.8 % View data
198 #198
Italy
23.00 % 2019 -4.2 % +0.0 % View data
198 #198
Marche (Italy)
23.00 % 2019 +0.0 % -2.4 % View data
198 #198
Yugoiztochen (Bulgaria)
23.00 % 2020 +4.5 % +8.9 % View data
202 #202
Yuzhen Tsentralen (Bulgaria)
20.00 % 2020 +33.3 % +14.9 % View data
203 #203
Molise (Italy)
19.00 % 2019 +0.0 % -1.0 % View data
204 #204
Apulia (Italy)
18.00 % 2019 +5.9 % +5.2 % View data
204 #204
Insular Italy
18.00 % 2019 -5.3 % -1.1 % View data
204 #204
South Italy
18.00 % 2019 +0.0 % +2.4 % View data
207 #207
Basilicata (Italy)
17.00 % 2019 -26.1 % +0.0 % View data
207 #207
Calabria (Italy)
17.00 % 2019 -10.5 % +2.5 % View data
207 #207
Campania (Italy)
17.00 % 2019 +0.0 % +0.0 % View data
207 #207
Severen Tsentralen (Bulgaria)
17.00 % 2020 +21.4 % +2.5 % View data
207 #207
Severozapaden (Bulgaria)
17.00 % 2020 -34.6 % +5.5 % View data
212 #212
Sicily (Italy)
15.00 % 2019 -11.8 % -2.5 % View data
213 #213
Romania
13.00 % 2020 +8.3 % +3.4 % View data
213 #213
Sud-Vest Oltenia (Romania)
13.00 % 2020 +0.0 % +1.6 % View data
215 #215
Sud-Muntenia (Romania)
10.00 % 2020 +25.0 % +7.4 % View data

Source: European Commission

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