Number of Persons Employed of Call Centers

This key economic indicator for the Call Center sector has been recently updated.

  1. In 2019, Number of Persons Employed of Call Centers in Germany was up 16.3% from a year earlier.
  2. Since 2014 Spain Number of Persons Employed of Call Centers jumped by 3.1% year on year at 105,042 Employees.
  3. In 2019 Italy was ranked number 4 in Number of Persons Employed of Call Centers.

Top Countries in Number of Persons Employed of Call Centers

# 33 Countries Units (Employees) Last YoY 5‑years CAGR
1 #1
Germany
114,278 2019 +16.3 % -2.3 % View data
2 #2
Spain
105,042 2019 +1.2 % +3.1 % View data
3 #3
United Kingdom
54,313 2019 -2.5 % -12.0 % View data
4 #4
Italy
53,608 2019 +1.6 % -0.3 % View data
5 #5
France
36,002 2019 -1.2 % -4.0 % View data
6 #6
Romania
22,430 2019 +5.2 % +10.9 % View data
7 #7
Portugal
18,512 2019 -0.9 % +12.4 % View data
8 #8
Poland
16,229 2019 -0.2 % +4.3 % View data
9 #9
Netherlands
13,816 2019 -1.2 % +5.1 % View data
10 #10
Sweden
12,222 2019 -0.8 % -3.2 % View data
11 #11
Ireland
9,505 2019 +0.7 % NA View data
12 #12
Bulgaria
8,903 2019 +2.0 % +12.4 % View data
13 #13
Czech Republic
8,720 2019 +3.8 % +5.3 % View data
14 #14
Greece
5,958 2019 -4.8 % +10.5 % View data
15 #15
Serbia
5,358 2018 +17.8 % NA View data
16 #16
Austria
4,953 2019 +3.5 % -1.9 % View data
17 #17
Denmark
4,927 2019 +7.7 % +5.4 % View data
18 #18
Belgium
4,668 2019 +9.1 % -2.2 % View data
19 #19
Finland
4,325 2019 +0.1 % -3.0 % View data
20 #20
Norway
4,094 2019 -3.5 % +0.1 % View data
21 #21
Switzerland
3,566 2019 +3.1 % -3.2 % View data
22 #22
Slovakia
2,251 2019 +5.2 % +15.4 % View data
23 #23
Lithuania
1,856 2019 +3.7 % +3.5 % View data
24 #24
Hungary
1,675 2019 -0.7 % -4.1 % View data
25 #25
Croatia
1,529 2019 +4.1 % +12.8 % View data
26 #26
Bosnia and Herzegovina
1,475 2019 +0.3 % +22.6 % View data
27 #27
Latvia
1,468 2019 -2.3 % +4.0 % View data
28 #28
Estonia
1,455 2019 +1.0 % -1.2 % View data
29 #29
Slovenia
443 2019 -1.8 % +19.6 % View data
30 #30
Macedonia
388 2018 -20.8 % NA View data
31 #31
Cyprus
212 2019 -1.4 % +28.3 % View data
32 #32
Luxembourg
119 2018 -7.0 % -3.4 % View data
33 #33
Iceland
36 2018 +38.5 % +40.4 % View data

Source: European Commission

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